Retail Services Supervisor

Are you passionate about leading a high-performing team and delivering exceptional customer service?

At Security National Bank, if there is one belief we hold together as a team, it’s that everything matters.  From the words we say, to the way we dress, to the decisions we make and the actions we take – every single thing we do matters.  Why?  Because we recognize the inherent value of each individual, and the potential of what each person can become.  We realize every one of life’s interactions is an opportunity to help someone reach that potential.  This is why we treat even the smallest details of life and banking with careful thought and attention.  If you aspire to do the same, we’d like you to advance your career with us at SNB.

As the Retail Services Supervisor, you will lead by example - providing direct supervision to our CSR/FSR team, managing daily teller line operations, and ensuring accuracy, efficiency, and compliance with bank policies. You’ll oversee cash vault procedures, support retail banking functions such as account openings and non-deposit services, and set the tone for exceptional, courteous service.

We’re looking for a motivated and dependable individual who brings strong values, a solid work ethic, attention to detail, and outstanding customer service skills. In this key leadership role, you’ll serve as a role model for frontline staff - coaching and guiding the team to deliver a consistently positive experience for every customer who walks through our doors.

 

KEY RESPONSIBILITIES:

• Greet and welcome customers, providing a positive first impression and directing them to the appropriate department or specialist.
• Identify customer needs and recommend appropriate banking products or services, referring to product specialists when necessary.
• Maintain expert-level knowledge of CSR and FSR responsibilities, including processing deposits, handling payments, and opening new accounts.
• Lead, coach, and mentor retail staff to uphold service excellence and operational efficiency.
• Conduct regular performance evaluations, establish individual goals, and provide constructive feedback and guidance.
• Ensure timely and accurate completion of operational procedures and audit tasks in alignment with bank policies.
• Oversee essential branch operations, including cash vault management, ATM servicing, and safe deposit box access.

To be successful in this role, the Retail Services Supervisor must bring exceptional customer service and problem-solving skills, along with the ability to lead, coach, and motivate a team. Strong attention to detail, sound judgment, and a deep understanding of teller operations and retail banking processes are essential. This role requires excellent organizational and time management skills, the ability to work independently and meet deadlines, and a proactive mindset. Strong verbal and written communication skills, analytical thinking, and a commitment to both teamwork and leadership are key attributes for thriving in this position.

 

QUALIFICATIONS AND COMPETENCIES:

Skills & Attributes

• Strong leadership and coaching abilities
• Customer-focused with a commitment to service excellence
• Attention to detail with strong organizational skills
• Effective communicator with a team-oriented mindset
• Adaptable and solutions-driven under pressure

Knowledge & Expertise

• High school diploma or equivalent required; additional education preferred
• Prior banking experience required, with deep knowledge of teller operations, cash handling, and account opening procedures
• Supervisory or team lead experience in a retail banking environment strongly preferred
• Proficient with banking systems and Microsoft Office Suite

 

WHY SECURITY NATIONAL BANK?

At SNB, we stand for excellent service and are committed to doing what’s right.  Our team is deeply connected to the communities we serve, giving back and embodying our mission to make a positive difference.

If you are ready to take the next step in your career with an organization that values integrity, relationships, and growth, we encourage you to join us in creating a lasting impact.

 

HOURS:

Regular business hours, Monday through Friday.  Some extended business hours.

 

BENEFITS:

We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

 

ABOUT SECURITY NATIONAL BANK:

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection.  These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region’s most established and trustworthy locally owned bank.  We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain.  To this day, we believe that doing what’s right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.

Security National Bank is an Equal Opportunity, Affirmative Action Employer.  Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

 

LEARN MORE:

https://www.snbonline.com/mattertoday

 

LOCATION:

Sioux City, IA

Main Bank