Digital Banking Service Specialist

First Volunteer BankChattanooga, TN

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Job Description

Builtwell, Chattanooga's community bank, is currently experiencing rapid growth. We are actively seeking a friendly and hard-working Digital Banking Service Specialist to join our team.

The successful applicant will be responsible for a combination of the following:

Customer Concierge: Serving customers via telephone, live chat, or email as well as supporting Builtwell Bank's digital banking products
Card Services: Processing customer requests regarding debit and credit cards and handling card disputes
Wire Transfers: Processing incoming, outgoing and international wires
ACH: Processing daily ACH files for customers as they are submitted
Above all, offering exceptional service to both internal and external customers.

We encourage all who want to work with a dynamic and highly productive team to apply.

Desired Qualifications

High school diploma or equivalent
Ability to work independently, accurately and with attention to detail
Strong time management skills and ability to meet daily deadlines
Confident working knowledge of computers and software such as Microsoft, Excel, and Adobe
Ability to communicate and interact with a variety of people both within the team and other departments
Ability to handle and resolve recurring issues
Excellent verbal and written communication skills
Schedule: M-F 8:30 am-5:30 pm, Every 7 weeks F 8:30 am- 6:00 pm, Every 6 weeks Sat. 8:50 am- 12:10 pm (Full-time)

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