Senior Manager, Field Engineering Operations

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.

GEICO is seeking a Senior Manager, Engineering Operations to lead the Field Engineering Operations team supporting over 35,000 associates.

In this role, you will be responsible for leading a team of supervisors and engineers servicing Geico associates at various offices throughout the US. With an engineering mindset focused on self-service and automation, you will drive efficiency and innovation, ensuring GEICO's Field Operations teams are delivering an elevated experience for GEICO associates.

Job Responsibilities:

Team Leadership & Development:

• Lead, mentor, and develop high-performing teams, fostering a culture of innovation, collaboration, and continuous improvement.
• Provide strategic direction, aligning team objectives with GEICO's broader business goals and technological strategies.

Vulnerability Remediation:

• Collaborate with cybersecurity teams to manage vulnerability remediation processes, ensuring all identified risks are addressed swiftly and effectively.
• Develop and implement continuous monitoring and patch management strategies to minimize exposure to security risks.

Managing Operational Routines:

• Oversee daily operational routines across all Field Engineering teams to ensure seamless service delivery, adherence to SLAs, and optimized processes.
• Lead initiatives to streamline operations, reduce inefficiencies, and implement best practices across the department.

Engineering Mindset Focused on Self-Service & Automation:

• Champion automation and self-service tools to empower teams and end users to resolve common issues independently.
• Lead efforts to automate routine operational tasks, reducing manual intervention and improving overall system reliability and scalability.

Vendor Management:

• Lead and manage relationships with external vendors to ensure services are delivered according to SLAs and organizational needs.
• Partner with Supplier Management to negotiate contracts and oversee vendor performance, ensuring alignment with business goals, cost-effectiveness, and service quality.

Budget Planning & Reporting:

• Own the budgeting process for Field Engineering, including forecasting, planning, and financial reporting.
• Analyze spending trends and identify opportunities for cost savings while maintaining operational excellence.

Operational Reporting & Dashboards:

• Design, build, and manage operational dashboards to monitor key performance indicators (KPIs) and provide real-time insights into field operations.
• Deliver actionable reports to senior leadership on operational performance, efficiency metrics, and service health.

Basic Qualifications:

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business or comparable experience.
• At least 8 years of experience in Tech Operations, Engineering, or a related role, with at least 5 years in a leadership or managerial position.
• At least 5 years' experience in vendor management, budget planning, operational reporting, and managing day-to-day Tech operations.
• Background in vulnerability remediation and security practices.
• Demonstrated experience in designing and implementing or supporting projects to deliver self-service and automation solutions.
• Solid understanding of dashboard and reporting tools, with the ability to visualize complex data into actionable insights.

Preferred Skills Qualifications:

• Experience working in large, distributed environments supporting 30,000+ users.
• Familiarity with cloud platforms, automation tools, and modern IT infrastructure.
• Strong analytical skills with a focus on process improvement and operational efficiency.
• Excellent leadership and team management skills with a focus on driving efficiency and operational excellence.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.

We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.