OS&D Coordinator

The OS&D (Overages, Shortages, Damages) Coordinator is responsible for controlling losses incurred after a cargo/freight-related event, which would otherwise place the organization at risk financially with a customer or in a court of law. The OS&D Coordinator will conduct interviews with drivers and customers to better understand the nature of freight exceptions and work towards a solution in accordance with customer expectations.

Schedule:

Monday - Friday; 9am -6pm

What you will be doing!

• Take OS&D calls during normal business hours, ensuring the equipment and cargo are secure.
• Communicating with the Claims Administrator for actual or potential cargo claims.
• Creating and maintaining claim files for OS&D issues.
• Entering claim information into the AS400.
• Working with drivers and customers on OS&D matters that occur during the week, for the handling of exception situations as they occur or on the next business day.
• Working with the Claims Administrator and Risk Manager to effectively and efficiently handle OS&D situations.
• Other duties as assigned by management.

Talent Requirements:

• Experience with MS Office Suite, including Word, Excel and PowerPoint
• Excellent oral and written communications skills
• Ability to get detailed information during a time of crisis
• Ability to effectively prioritize functions continuously
• Previous industry experience using AS400 is preferred

Perks & Benefits: 

• Opportunity to earn bonus incentives!
• Full comprehensive benefit plan, includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
• 120 hours of PTO on your first day! 
• 160 Work From Home Hours after 6 months of service
• 401 (k)

About us!

Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.

With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.

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