Quality Supports Facilitator

Description

The Quality Supports Facilitator (QSF) plays a vital leadership role by providing quality oversight of 4-5 community-based CILA homes. This position directly supervises Community Support Supervisors (CSS) and Lead Direct Support Professionals (LDSPs), ensuring compliance with all internal protocols and external regulatory standards including DHS, DCFS, IDPH, and BQM. The QSF promotes a person-centered support model and ensures that team members reflect the values and mission of Ray Graham Association.

Key Responsibilities:

Leadership

• Embodies and models the mission and values of RGA in all interactions.

• Ensures compliance with agency policies and program-specific protocols.

• Supports and empowers CSS and LDSP team members to meet and exceed quality standards.

• Collaborates with staff to develop and implement person-centered support plans.

• Onboards and trains new team members, ensuring compliance with AFSCME contract terms.

Team Development

• Provides and documents initial and ongoing training for CSS and LDSPs.

• Participates in the recruitment and interview process for new hires.

• Responds to staff communications promptly and professionally.

• Attends and contributes to team meetings and maintains compliance with agency and union requirements.

• Oversees program systems and reporting to ensure accuracy and operational integrity.

Advocacy

• Champions meaningful daily engagement for people supported.

• Proactively identifies and addresses service needs.

• Serves as the primary contact for after-hours emergencies.

Community Engagement

• Encourages and supports community involvement and relationship-building for people supported.

• Represents RGA in the community and ensures program compliance with all regulatory bodies.

Benefits:

• Benefits include medical, dental, vision, paid time off (PTO), retirement plan, mileage reimbursement, and professional development opportunities.

Requirements

Education & Certification

• High School Diploma or GED required.

• Valid Illinois Driver's License.

• Must successfully pass required background checks (CANTS, LEADS, State Police).

Experience

• Previous experience in a Direct Support role required.

• 1-3 years of supervisory experience required; 3-5 years preferred.

• Experience working in a residential or community living setting is highly desirable.

Skills & Abilities

• Strong leadership and mentoring capabilities.

• Excellent communication, organizational, and problem-solving skills.

• Proficient in Microsoft Office and other agency systems.

• Must meet physical requirements, including the ability to lift and transfer up to 75 lbs, walk, drive, and perform other job-related tasks.

Work Environment & Physical Demands

This role requires flexibility, independence, and the ability to prioritize and meet deadlines in a dynamic environment. The QSF must be comfortable working in various residential settings and engaging directly with individuals receiving services.

Drug-Free Workplace

Ray Graham Association is committed to maintaining a safe, healthy, and productive environment. All candidates must pass a pre-employment drug screening and may be subject to random testing during employment.