Regional Consumer Banking Manager

Job Summary

The Regional Consumer Banking Manager is responsible for frontline supervision and development of the Client Services Specialists and Relationship Managers. The RCBM also manages, coaches and develops the Client Services Supervisors in their region. The RCBM serves as an escalation point for customer issues as well as leader in the rollout and execution of initiatives that relate to frontline. Key skills such as the following would be used at all times in order to accomplish expectations both effectively and efficiently: Lead as a team player with excellent interpersonal skills and develops partnerships; Take initiative by proactively identifying what needs to be done and act; Communicate effectively with excellent written and oral communication skills; Promote and administer change and accept diversity; Utilize problem-solving, analytical thinking and decision-making skills; Work efficiently in a systematic way; Use sound judgement in prioritizing tasks and working under tight deadlines ; Have proficient computer skills including Microsoft Office.

Leadership

• Conduct regular one-on-ones to align cultural & business objectives, prioritize the most important work and coach to high performance.
• Facilitate execution through effective situational leadership tools.
• Support engagement and action by listening to team member feedback – what’s working, what’s not – support them in initiating and executing positive changes and provided them with adequate resources.
• Support team members professional and personally.
• Catch team members being approximately right through timely, individualized recognition.
• Promote collaboration and face to face interaction.

Responsibilities

• Responsible for personnel activities including but not limited to hiring, terminating, coaching, annual reviews and resolution of other personnel issues and ensuring adequate staffing levels.
• This includes the frontline staff at the CSM’s home base location in addition to the locations of the CS Supervisor(s) that the CSM manages.
• Directs, coordinates and monitors activities regarding frontline training and continuing educations needs for the region, including transactions, policies, procedures and fraud trends.
• Regular travel to the locations within the region the Regional Manager is responsible for, including monthly meetings with the location Presidents & Market Leaders.
• Active participation on committees as requested.
• Active leadership, participation and contributions to the monthly frontline meetings and bi- weekly personal banker meetings.
• Execution of Business Continuity training within the region.
• Expert level understanding of ATM and Teller GL reconciling, and the ability to train others in these areas.
• Project management work as requested/needed within the department.
• Expert level understanding of branch cash limits and overall cash policies.
• Proactive oversight and execution to meet expected organizational growth, risk, customer experience and team member experience goals.

Qualifications

• Acts as a team player with open communication and problem-solving skills, professional written and oral skills, excellent interpersonal skills and develops partnerships.
• Promotes and administers change and accepts diversity.
• Ability to create, revise, and coach to policy and procedures.
• Must display consistency, thoroughness, attention to detail, and strong organizational skills.
• Embraces coaching and self-development.
• 2+ years of leadership experience and/or customer service and 1+ years cash handling experience.
• High School Diploma or GED.

 

Cultural Alignment

Choice is #PeopleFirst, banking second.

People don’t need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.

In contributing to our culture, Choice team members are guided by our core values.

• Embrace change and encourage innovation.
• Know when to ask for help and know when to offer help.
• Better the places we live.
• Work hard. Do the right thing. Have a little fun.

Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values. Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve. Be welcome at Choice. We can see you here.