
Business Development BDC Manager
Kelly Automotive GroupWoburn, Massachusetts
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Job Description
Job Summary: We are looking for a Business Development Manager to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills.
Compensation
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$80,000 - $100,000+ per year depending on performance
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Weekly salary with monthly performance bonus
Benefits
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Competitive Pay
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Blue Cross Blue Shield Medical and Dental on Day 1 of Employment
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401K after 90 days
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Paid Time Off
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Paid Sick Time
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Paid Vacation Time
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Paid Training
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Many Career Advancement Opportunities
- 5 day work week
- Closed most Sunday's, open the last calendar Sunday each month
Responsibilities
- Oversee sales and service BDC teams and increase performance for both departments
- Assist General Manager with marketing strategies and pricing
- Assist General Manager with vendors, 3rd party lead providers and web site and CRM functionality
- Assist sales mangers with monthly goal setting
- Assist with recruiting, training and mentoring BDC agents and develop their skills
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Answer customer calls and establish follows-up with sales appointments
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Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
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Provide customers with initial product information and direct them to the appropriate dealership resources
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Present initial financing options based on customer needs
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Follow up with leads that are not ready to make an appointment or no-show
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Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
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Utilize CRM tracking system daily
Qualifications
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At least two years experience working in an automotive BDC and using a CRM tool
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Excellent teammate with collaborative attitude and eagerness to improve
- Good leadership skills
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Prompt and courteous demeanor
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Positive and hardworking personality
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Strong phone and computer skills
About Us: The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 55 years, we have been the North Shore's premier dealership group. We currently feature Ford, Nissan, Honda, Jeep, Chrysler, Infiniti, and Volkswagen.. Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.