Customer Service And Showroom Coordinator

Responsive recruiter

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off

Customer Service & Showroom Coordinator

Full-Time | Bel Aire, KS | $15/hour base + commission opportunities + overtime pay

Our Mission

To deliver the best flooring experience in our community-every customer, every time.

About Us

At Floor Coverings International of Metro Wichita, we bring the flooring store to our customers' doors. We pride ourselves on expert service, beautiful flooring, and a job done right the first time. We're growing fast and looking for a dependable, friendly, and detail-oriented team member to help us deliver 5-star service from first contact through final installation.

What You'll Do

• Greet and assist customers in our Bel Aire showroom
• Answer phone calls, return messages, and schedule in-home appointments
• Help create and manage content for social media
• Keep the office and showroom clean, organized, and guest-ready
• Receive and check in materials (forklift use or willingness to learn)
• Meet weekly with the sales team to review job progress, customer expectations, and orders
• Provide friendly, proactive updates to customers throughout the installation process
• Maintain accurate job status and scheduling details in Salesforce and on the production board
• Convert new leads into appointments for the sales team
• Ask for reviews and referrals from happy customers
• Support the company at home shows and community events (as needed)
• Participate in weekly team meetings and help drive positive communication
• Work independently and confidently, even on days when you're the only one in the office
• Seek out opportunities to build new relationships with customers, referral partners, and the local community

What We're Looking For

• Friendly, outgoing, and comfortable talking to new people
• Strong communicator with solid organizational skills
• Comfortable learning new systems and adapting to change
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Interest or experience in social media and marketing is a bonus
• Willingness to assist with materials and operate a forklift (we'll train you)
• Able to work independently without daily supervision
• Has a natural drive to take initiative-you don't wait to be told what's next
• Must have a valid driver's license and pass a background check
• Someone who takes pride in their work, shows up on time, and lives our Core Values

Compensation & Role Details

• Pay: $15/hour base + commission opportunities + overtime pay

• Schedule: Monday-Friday, 9 AM-6 PM with a 1-hour lunch

• Minimum of one Saturday per month; additional weekend availability as needed

• Company-Provided Items:

• Cell phone

• Laptop

• Branded shirts

Our Core Values

• Open & Honest Communication
• Readiness to Embrace the Path
• Commitment to the 5-Star Customer Experience

What's Next

We're not just hiring a position-we're welcoming a teammate. Whether you're exploring your next chapter or looking to build something long-term, this role offers the chance to learn, grow, and be part of a team that genuinely cares.

We want someone who shows up with a great attitude, ready to learn, roll with the punches, and make someone's day better-even when life throws a little chaos your way. Someone who sees each day as a chance to grow and who values strong relationships, shared wins, and a job well done.

If you're someone who takes pride in your work, thrives in a fast-paced environment, and can work independently while delivering exceptional customer service-we'd love to talk with you.

Compensation: $15.00 per hour

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun - we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.