IS Support Tech

Six Flags CareerBowie, Maryland

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Job Description

Provide technical support to employees, guests, and park management in a positive and professional manner.
Deploy, install, support, and maintain all IT systems and equipment including computer hardware, software, network, phone, audio-video, point of sale systems, and ticketing software.

Respond promptly to any and all IT calls and support tickets. Escalate issues to Corporate IT and contractors/vendors when needed.
Document technical issues and resolutions through the use of the Jira Service Desk software.
Complete daily audit of park systems. Requires a full walk through of the park at least two times per shift.
Complete daily pre-opening checks of critical park systems, including point of sale, ticketing, Season Pass systems, and network health, along with a detailed check of the park’s data center.
Maintain an accurate inventory of all department-owned software and hardware assets.
Monitor and maintain audio and video equipment.
Ensure 100% compliance with all Six Flags Information Systems policies and procedures.
Assist in other areas of the Information Systems Department.
Perform other incidental and related duties as required and assigned.

Must be at least 18 years of age.
Valid full driver’s license and a clear driving record is required. We will not accept a provisional license.
Must have a High School diploma or equivalent.
Some College Preferred.
Basic knowledge of network switching is preferred.
Must work well under pressure in very fast pace environment.
Must have experience in the field of information systems (self-taught or professional).
Must have a high-level of attention to detail, be highly motivated, and a self-starter.
Must be able to work with minimal guidance and perform their own research.
Must be able to work independently, yet maintain great relationships with peer team and cross-team members.
Must be able to speak, understand, read and write English.
Ability to learn and support new applications quickly.
Knowledge of common operating systems, hardware and software required.

This is NOT a remote position. This is 100% on-site.
Must be able to work various shifts as project and park needs dictate, including nights, weekends and holidays.
Must be able to stand for long periods of time, with limited office time, in all weather conditions.
Must be able to work in environments that are loud, dirty, dark, bright, elevated, and in extreme heat and cold conditions.
Must have the ability to stand, walk, crouch, bend, stoop, kneel, climb a ladder and safely work from heights frequently.
Must be capable of lifting and carrying 75 lbs.