Customer Service Associate

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for providing customer service support by answering multi-line phone calls and routing them to the appropriate department, responding to customer orders, and entering, tracking, and managing data.

Major Tasks, Responsibilities and Key Accountabilities

• Assists with counting and data entry, including data entry for weekly and monthly reports.
• Assists with answering internal and external calls; directs calls to the appropriate department.
• Responds to customer orders received via telephone, e-mail and written correspondence and performs necessary follow-up to ensure customer service expectations are met.
• Provides miscellaneous clerical assistance to various departments as needed.
• Runs daily, weekly, and monthly reports.
• Provides operation support as assigned by manager.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.

Nature and Scope

• Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

• Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

• None.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Typically requires overnight travel less than 10% of the time.

Education and Experience

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally, 2-5 years of experience in area of responsibility.

Preferred Qualifications

Preferred Qualifications

• Prefer data entry, customer service, report management.
• Detail oriented, data management, basic computer proficiency, multitasking, clear communication, and active listening.

If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.