Vice President, Delivery

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The VP of Delivery is responsible for overseeing cross-functional teams including the delivery review, loan delivery and collateral departments. The VP of Delivery manages the delivery lifecycle driving strategic initiatives, ensuring high-quality execution and operational excellence. This role is responsible for process improvement and focuses on analyzing and optimizing operations to increase efficiency, reduce costs, and improve overall performance.

Job Responsibilities:

• Lead and manage the end-to-end process of delivery, ensuring CCM standards are met.
• Develop and implement delivery strategies aligned with business objectives.
• Oversee multiple teams, including delivery review, loan delivery and collateral departments.
• Collaborate with internal and external partners to align delivery with CCM requirements.
• Establish and monitor KPIs to measure delivery performance, continuous improvement, and effectiveness of process change.
• Manage resource allocation and capacity planning to optimize team productivity.
• Drive issue resolution and change management processes.
• Identify inefficiencies, bottlenecks, and areas for improvement within workflows and implement solutions such as automation, restructuring, or new methodologies.
• Build and maintain strong relationships to enhance satisfaction and identify new opportunities.
• Foster a culture of accountability, innovation, learning, and continuous improvement.
• Prepare and present delivery performance reports and forecasts to executive leadership.
• Remain updated on industry changes to implement compliance measures.

Qualifications and Skills:

• Bachelor’s degree in business, technology, or related field, or equivalent combination of education and experience.
• 7+ years of experience in loan delivery management, project management, or operations leadership; experience in the mortgage industry, preferred.
• Experience in managing large teams, setting goals, and ensuring operational efficiency.
• Experience in leading process improvement initiatives; experience with agile methodologies and delivery frameworks, preferred.
• Knowledge of loan delivery, investor review, post-closing quality control, and collateral review, preferred.
• Knowledge of loan sale processes, investor requirements, and post-closing audits.
• Familiarity with Fannie Mae, Freddie Mac, and Ginnie Mae delivery.
• Excellent strategic thinking, problem-solving, and decision-making skills to successfully deliver complex projects.
• Excellent communication and interpersonal skills to influence at all organizational levels.
• Time management, flexibility, and prioritization skills to be successful in a dynamic environment.
• Ability to streamline workflows, improve efficiency, and enhance loan delivery timelines.
• Skill in making informed judgment on loan delivery and collateral issues.
• Proficient in Microsoft Office applications including Excel.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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