Service BDC Call Center Agent
Toyota of Cool SpringsFranklin, Tennessee
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Job Description
Service BDC Call Center Agent
Join one of the Tennessean's Top Workplaces of Middle Tennessee (for over 5 years) where we believe happy employees make happy customers! We are growing and want you to grow with us too!
Job Description
Toyota of Cool Springs is seeking a well-spoken, friendly, and customer-centric call center agent.
SUMMARY
Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.
Responsibilities
- Answers incoming calls promptly and professionally
- Obtains customer and vehicle information
- Creates appointments for vehicle maintenance, service and recalls
- Makes outbound calls to existing customers to follow-up on recent service and schedule next appointments
Qualifications
- Positive attitude
- Well-spoken with previous call center/receptionist experience
- Proficiency with computers
- Must be able to multi-task
- Must be a solution-oriented problem solver
- Customer Satisfaction focused
What We Offer
- Base pay $17/hour plus commissions and bonus, guaranteed minimum of at least $19.50/hour
- 401(k) Savings Plan with Employer-Match
- Medical Insurance
- Dental Plan
- Vision Plan
- Basic Life Insurance
- Accident & Critical Illness Insurance
- Paid Vacation
- 5-Day Work Week
- Locally Owned
- We promote from within