Health Claims Customer Service
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Job Description
Job Title: Health Claims Customer Service Representative
Department: SASid
Location: Janesville, WI
About Acrisure
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
InsuranceTPA.com is a fast-growing high tech organization. We are a health insurance company with approximately 7000 members. We have a full-time position open for a Customer Service Representative in our Health Claims department.
Responsibilities:
This position consists of inbound and outbound calls regarding medical policies with policyholders and healthcare providers.
Includes verifying and explaining health insurance benefits with different types of supplemental health plans and describing exclusions and non-covered treatment.
Providing status of claims, payments, and requested information
Miscellaneous clerical duties are required as part of the roles and responsibilities of this position.
Requirements:
Strong customer service skills is a must.
Able to multi-task while taking inbound calls.
Must be able to operate on multiple computer screens in a fast paced environment.
Be able to meet metrics assigned to this position regarding abandonment rates, talk time and speed of answer for inbound calls.
Knowledge of medical terminology is preferred.
Health claims and prior customer service is preferred by not required.
Strong computer skills with a typing speed of 50+ WPM
Able to work with little supervision
Knowledge of Microsoft applications is a plus
Qualifications:
Strong customer service skills is a must.
Able to multi-task while taking inbound calls.
Must be able to operate on multiple computer screens in a fast paced environment.
Be able to meet metrics assigned to this position regarding abandonment rates, talk time and speed of answer for inbound calls.
Knowledge of medical terminology is preferred.
Health claims and prior customer service is preferred by not required.
Strong computer skills with a typing speed of 50+ WPM
Able to work with little supervision
Knowledge of Microsoft applications is a plus
Benefits & Perks:
Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Opportunities for Growth
Parental Leave
Generous time away
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.