Customer Service Representative

ProveliBloomington, IN

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Job description

Our fast-growing Sales, Manufacturing, and Distribution center is looking for a result driven Customer Service Advisor to join our team as a key member. We are a multi-brand company with high aspirations and high expectations. If you are looking to make a difference in the workplace and for the people that you serve, look no further.

Our goal is to provide customers with a Positive experience and to ensure that we understand and satisfy their needs. Customer Service Advisors play a critical role in achieving this goal. They are responsible for providing our valuable customers with accurate information needed in a professional and efficient manner.

Duties and Responsibilities
Primary:
* Engage, and befriend customers so that they have a great experience
* Minimize loss by consistently providing Positive experience to our customers and providing fair solutions
* Trouble shoot issues and ensure management knows of reoccurring issues
* Typical Issues Examples Include:
* Desired tracking information or tracking number
* Copy of order, packing slip, or invoice
* Price discrepancies
* Missing parts
* Defective product
* Freight questions
* Enter replacement orders as required
* Expediently return customer request that cannot be handled while on the initial call
* Respond, Resolve, and Record all service ticket issues in proper customer care system
* Remain Positive and professional and work together with the team to make a great environment for our customers and each other
* Be a role model for our values of Positive, Reliable, Ownership, Continuous Improvement, and Winning Pace

Secondary:
* Answer overflow phone calls
* Accurately enter assigned orders
* Perform various sales related tasks
* Send follow up or thank you emails to customers
* Other Duties as assigned

Qualifications
Required:
* High school diploma/GED
* 2+ years of customer service experience
* Pleasant, enthusiastic voice
* Positive Attitude
* Strong Communications skills and interpersonal skills across all levels
* Multiple software computers skills
* Ability to multitask

Desired:
* Associates degree or higher
* 5+ years of customer service experience

Position Benefits
* Full Time Position
* Monday – Friday operation (typically)
* Competitive Salary
* Paid Time Off (PTO) along with standard holidays
* 401(k) retirement savings plan with strong company match
* Medical, dental, and vision insurance
* Life insurance
* Internal and Professional growth opportunities
* Employee Referral Program

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FAQs About Customer Service Representative Jobs at Proveli

What is the work location for this position at Proveli?

This job at Proveli is located in Bloomington, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Proveli?

Employer has not shared pay details for this role.

What employment applies to this position at Proveli?

Proveli lists this role as a Full-time position.

What experience level is required for this role at Proveli?

Proveli is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Proveli for this role?

Proveli offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Holidays, Paid Vacation, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Proveli?

You can apply for this role at Proveli either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.