Client Relations Manager

POSITION SUMMARY:

ABC Imaging is currently seeking a Client Relations Manager to become an integral member of our team. Under the direction of the Client Relations District Manager, the incumbent will manage an ABC Imaging facility at a client site and supervise any Client Relations Specialists at said site.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Produces high quality deliverables for clients to meet deadlines.
• Manages all administrative responsibilities to meet all technical and billing requirements (Meter Reads, Time Reporting, and Equipment Maintenance Management).
• Organize all aspects of the workforce for the shop in a professional manner to ensure all deadlines are met and all projects are completed within budget constraints (including staff and project scheduling, work hours, etc.).
• Ensure that all equipment is properly maintained and upgraded.\
•  Recommend new acquisitions that will increase productivity.
• Checks accuracy of billing (verifies pre-work order, pre-billing, and final billing files) daily and helps resolve billing issues on all jobs.
• Escalates all open helpdesk tickets daily.
• Assists Major Account Managers with accounts by sharing new information, contacting clients, visiting their clients, and hosting and attending seminars and events.
• Reviews and keep the Client Relations Operations Manuals updated.
• Communicate on a regular basis with the Client Relations District Manager regarding client and staff concerns.
• Manages inventory and organize supplies.

EDUCATION, EXPERIENCE & SKILLS REQUIRED:

• High School Diploma, bachelor's preferred
• At least 2 years related to print experience is a plus
• Knowledge of equipment and production materials.
• Demonstrated leadership to motivate and monitor the progress of all employees.
• Superior customer service ability and experience working with customers both over the phone and in person.
• Ability to speak knowledgeably about department capability and company to potential and existing clients.
• Highly developed organizational skills.
• Ability to handle multiple tasks while maintaining focus.
• Ability to troubleshoot software/hardware problems.
• Ability to communicate effectively with employees when delegating work and explaining procedures and processes.