Cocktail Server at Rustic Root Downtown
RMD GroupSan Diego, California
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Job Description
Description
Position Summary:
Responsible for providing the highest quality of service to all guests in the venue. This includes serving drinks, food, bussing, running food, and wine presentation.
To uplift the dining experience for guests. Have the patience, personality, and perseverance to thrive in this role.
Server responsibilities include greeting and serving guests, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. Ability to perform well in fast-paced environments. Front Server will be polite with our customers and make sure that they enjoy their meals. Server will also be a team player and be able to effectively communicate with the Kitchen staff to make sure orders are accurate and delivered promptly.
It is the duty of the cocktail server to provide excellent overall dining experience for our guests.
Type: Hourly, Part-Time
Pay rate: $17.25/hr + tips
Duties and Responsibilities:
May include, but not limited to the following:
Direct guests to their tables.
Suggestive selling is a major part of our service. You should always guide our guests in the right direction, creating a memorable experience
You must have a great understanding of our Champagne, wine and spirits menus.
Be ready to answer any question as it relates to food, specialty cocktails, wine & sake.
Take the guests’ order by writing it down, not memorizing it, knowing if the kitchen is running out of any items.
Always Control the flow of the dining experience by truly listening and paying attention to your tables
Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
Maintaining the cleanliness of the table. Always create space for the next course by organizing and bussing your table. Our guests should never have to lift a finger.
Perform side work at the start and end of each shift as required by service station assignment.
Protect our establishment and patrons by adhering to sanitation, safety, & beverage controls
Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
Genuinely thank guests for their visit and see if they need any advice regarding San Diego
Execute all steps of service flawlessly
To follow all company safety rules, policies, and procedures.
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Polishing glassware and any other equipment needed to do your job
Ability to make cocktails for guests at tables when applicable
Serving food to proper tables and seat numbers
Ability to hold tables to pre-determined minimums
Qualifications:
Possess excellent communication skills.
Understands and follows written directions.
Must be able to provide legible communication.
Works cooperatively in a team environment.
Must be comfortable learning new skills.
Can perform calmly under pressure.
Uses critical thinking reasoning skills to solve problems quickly.
Manages time effectively.
Skills and Attitudes:
Must be motivated, hard-working, and passionate and have the ability to handle multiple tasks and responsibilities.
Must have the ability to:
Able to work at a rapid pace while maintaining attention to detail, ability to multi-task.
Must be skilled in time management.
Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations.
Must show enthusiasm for the job and for the restaurant.
Must be considerate, patient, and willing to help fellow employees.
Must have a good self-image and be able to command the respect of the employees.
Must be able to tolerate pressure and work calmly and efficiently during busy times.
Must handle guest complaints according to restaurant policies and procedures.
Possess the highest work ethics, personal morals and honesty beyond reproach.
Professional, articulate, friendly, and punctual.
Possesses and exhibits the drive to provide exceptional service.
Part-time flexible hours are required (able to workdays, nights, weekends, holidays).
Proficient in computer skills including POS systems and iPad applications.
Professional appearance is appropriate for a premier restaurant.
Ability to work in a stressful, fast-paced environment
Must be able to work holidays, nights, and weekend
Education:
Must have one or more of the following:
Minimum of 1-2 years of serving experience required in fine dining or upscale restaurant.
Equivalent combination of education and experience.
Certificates, Licenses, and Registrations:
San Diego County Food Handlers Card (must be turned in within 30 days of employment).
Anti-harassment and nondiscrimination 1-hour class.
RBS – Responsible Alcohol Service (must be turned in when training concludes)
Physical Requirements:
Must be able to sit, stand or walk for up to 8 hours at a time.
Must be able to lift at least 50 pounds safely and properly.
Must be able to bend, stoop and climb.
Must be able to push and pull.
VENUE
Rustic Root showcases our take on New American Comfort food with a California twist. Classic dishes are rooted in tradition, including regional dishes from around the country, all reimagined with fresh and local ingredients and our Chef’s modern flair. Our Signature drink menus offer our take on timeless classic cocktails as well as Rustic Root originals using creative spirits and the freshest ingredients. A full dining room boasts of eclectic flare including a ceiling filled with floating colanders & chic nature-inspired wall art and décor. If it’s downtown San Diego energy you want, head upstairs to the Gaslamp’s premier rooftop restaurant where animal hedges & beautiful streetlamps create a buzz-worthy atmosphere.
ABOUT RMD Group
RMD Group was formed by three partners who had a passion for hospitality and creating unforgettable experiences. For over a decade, RMD has been a driving force in the industry, creating some of San Diego’s most successful and exciting concepts including Rustic Root, Huntress, Lumi, Side Bar and FLUXX. In addition, the group works with a thriving portfolio of hospitality and lifestyle concepts that include Ballast Point Brewing and Hard Rock Hotel’s Float and 207. RMD brings extensive expertise in all areas of consulting including design, development, and management, plus a talented team of industry leaders that continue to elevate guest and client experience in San Diego and beyond.