Program Coordinator

POSITION SUMMARY:

This is an exempt position working as part of a multidisciplinary team of professionals that oversees the Food Pantry. Under the general supervision of the Senior Director, this incumbent is responsible for the coordination of the programmatic, operational, and administrative functions of the Program. The incumbent in this position is responsible for the day-to-day management and operation of the pantry, ensuring efficient food distribution, inventory management and consumer interaction. The incumbent also oversees food donations, deliveries, and distribution, while coordinating volunteers and maintaining a clean and safe environment.

All duties and responsibilities must be completed in accordance with agency policies and procedures, federal, state, and local laws, accreditation standards, and other regulatory guidelines. Incumbent in this position demonstrates sensitivity to the service population's cultural and socioeconomic characteristics.

Duties and Responsibilities:

Programmatic and Operational Services

• Overseeing food distribution schedules, ensuring smooth consumer interactions, and managing the flow of food to consumer.
• Ensure all deliveries and pick-ups are scheduled and executed in a timely manner.
• Manage the efficient and effective storage, labeling and rotation of all food pantry inventory.
• Monitor food inventory levels to ensure adequacy for ongoing pantry operations.
• Determine consumer eligibility and maintain consumer files both on paper and electronically as required.
• Work collaboratively with community partners to ensure the program is adequately staffed with volunteers to manage the food pantry's day-to-day operations.
• Serve as liaison between community food banks and program.
• Maintaining a clean and safe environment by following food safety protocols and sanitation guidelines.
• Identifying and addressing program efficiency needs and implementing improvements to optimize operations.
• Adhere to all food safety regulations, ensure the proper handling and storage of food, and maintain compliance with all relevant health and safety guidelines to protect clients, volunteers, and staff.
• Weekly, monthly, quarterly, and annually complete all required reports, reports.

Volunteer Coordination

• Develop and implement strategies for a comprehensive Food Pantry Volunteer program
• Effectively recruit, train, supervise, and evaluate volunteers.
• Ensure quality training for volunteers and interns by coordinating a training plan.
• Assign volunteers based on interest, education, and availability.
• Manage the volunteer calendar and track volunteer hours.
• Coordinate with community partners, schools, and universities for volunteer opportunities.
• Develop and network with community resources to enhance pantry operations and resources.

Human Resources Management

• Provide supervision, direction, and support to program staff.
• Ensure orientation and required training are provided to staff according to regulatory requirements.
• Schedule and conduct monthly staff meetings.
• Provide on-going supervision to each member of staff under the incumbent's supervision.
• Conduct performance evaluations and/or improvement plans for all directly supervised staff.

Risk Management and Quality Assurance

• Participate in the Performance Quality Improvement process.
• Complete and submit timely and accurate Incident Reports, and any other required documentation as per Catholic Charities guidelines and regulatory guidelines.
• Follow up on all reported incidents in a timely and accurate manner.
• Ensure monthly safety inspections and fire drills are conducted.
• Reconcile consumer data.
• Submit Safety Checklist and Fire Drill forms to Risk Management within the specified timeframe.
• Monitor compliance with safety and health precautions and ensure staff adherence to all governing policies and procedures.
• Be available to work beyond the regular schedule in crisis situations or in the event of an agency emergency.

Additional Duties

• Participate in all related training, in-services, and staff meetings as required
• Comply with all policies, procedures, and requirements necessary to fulfill the responsibilities of this position.
• Perform other duties as assigned by the supervisor.

Physical Demands

• The ability to lift and move items weighing up to 25-50 pounds, as well as standing and walking for extended periods.
• The role may also require some bending, stooping, and squatting, and the ability to remain in a stationary position for periods of time, especially when using a computer.

Educational & Experiential Requirements:

• Bachelor's degree in health or social services or a related field.
• One year of supervisory experience in a social work or food pantry setting.
• Bilingual in English/Spanish preferred.

Reporting to this position:

• Driver/Warehouse Worker
• Warehouse/Food Pantry Worker
• Volunteers

Location:Miami/Homestead