Electrical Department Manager
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Job Description
Who We Are:
At Mainstream Electric, Heating, Cooling, and Plumbing, we keep on growing because we only hire the best, and our customers love us for it; our BBB A+ rating is no accident! We've been at this for over 20 years here in the Spokane/CDA area. We want team members who are committed to solving problems for our clients, doing the job right, and standing by their work 100%.
We only hire the highest skilled, most reliable, licensed electricians, plumbers and air conditioning techs in the business. A team that stands behind their work with fair, consistent pricing and a workmanship guarantee. Now we want YOU to join our award winning team at Mainstream!
Why Choose Mainstream?
- Salary: $100k -120k+ bonus opportunity
- Full Benefits: Medical, Dental, and Vision
- Company-Paid Life Insurance
- Retirement Saving: We help set you up a 401(k) with company matching.
- Team-Focused Work Environment
- Ongoing Professional and Personal Development Training Opportunities: Both in-house and across the country
- Focus: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes
What We're Looking For:
We're looking for an Electrical Department Manager with experience leading a high performing team. The ideal candidate has experience managing a team that excels at providing 5 star service to their residential customers, and consistently exceeding goals. Nexstar, and scripted service experience is a plus, but not required. If you are ready to take your career to the next level, and join a winning team that is experiencing HUGE growth apply now!!!!
Essential Functions
- Lead, manage, and hold accountable your team including 1:1s, team meetings, coaching, etc.
- Consistent involvement in Mainstream sponsored & team building activities.
- Track technician interactions and performance; deliver unique coaching per tech.
- Available 24/7 for phone coaching.
- Work with dispatch to make sure the right technician goes to the right job timely.
- Meet weekly with the dispatch team to review team schedule, specific technician needs & review scorecards for areas to surpass goal.
- Consistently provide service and sales performance support to the techs via ride alongs, site visits, and coaching calls.
- Always represent, deliver and train the Mainstream brand and experience.
- Understand and enforce service titan processes.
- Work with Mainstream leaders to develop new motivations in line with company vision.
- Teach safety meetings and promote a safe work environment.
- Oversee customer issue resolution: including site visits, oversight of repairs, phone call follow up, hand off to Finance for insurance involvement.
Skills & Abilities
Education: High school graduate or equivalent: required.
Experience: At least 3 years in a residential and commercial service setting. Previous management experience preferred.
Computer Skills: proficient using mobile devices, Service Titan (or similar service software) & Microsoft Office applications.
Not ready to apply? Talk to one of our Career Specialists at 866-411-9277