Solutions Consultant: Post-Sales
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Job Description
We are seeking an experienced Solutions Consultant who will work closely with our sales team to close new business by addressing prospects' challenges and helping to demonstrate how Higharc is the solution to these challenges.
Join a team of leaders from Autodesk, Electronic Arts, Nike, WeWork, and Apple. We're backed by investors and advisors including Spark Capital, Lux Capital, the CPO of Adobe and the designer of the Nest Thermostat.
What You'll Do:
- Develop extensive Process Mapping (deep discovery of processes and workflow), with defined points of value and ROI for each department, with information to deliver a bespoke demo, for prospective customers at decision stage
- Manage the ongoing development of Process Mapping Exercise output and refine Process Mapping exercises, questions, documentation, templates
- Update the CRM for relevant departments: Sales, Marketing, Product and Engineering and Drive cross-departmental meetings to share findings
- Document meetings and inputs thereof for use by stakeholders to create ROI documentation and validation, success plans, bespoke demos, and hand-off documents
- Perform bespoke demos for prospective customers and create ROI docs, business implementation strategy, Success Plans, and hand-off documentation
About You:
You are passionate about homes, construction, or home design and you thrive in a customer-facing position that allows you to support the sales team in the discovery, validation, strategy, and design for prospective customers. You also have:
- 8 plus years of experience, ideally within the homebuilding industry, identifying customer needs and relating them to ROI
- Heavily developed business and consulting skills, preferably within the homebuilding industry
- Ability to assess a complex situation and focus on developing strategies for applying and evolving the company's proprietary data to address significant customer challenges
- Strong customer-facing presentation skills/ ability to perform demos
- Proven success in learning new technologies and product capabilities
- Ideally have experience, using AutoCad, BIM, Revit