Service Coordinator

Are you the type of person who lives to make things happen for others—calm under pressure, highly organized, and always two steps ahead?

We’re looking for a Service Coordinator to be the heartbeat of our service team. While you won’t be fixing computers or handling tech directly, you’ll be the one keeping everything on track—making sure the right technician is scheduled, the client is informed, and nothing falls through the cracks.

Think of it like being a concierge for our clients and technicians:
You’re guiding the day, coordinating schedules, answering questions, relaying updates, and handling a dozen moving pieces—without ever losing your cool.

This is a great fit for someone who’s worked in hospitality, customer care, or medical scheduling—and knows what it’s like to balance high volume, unexpected changes, and clients who need to feel taken care of.

You’ll be trained in our systems (like ConnectWise and N-able), but what we really need is your confidence, clarity, and commitment to follow-through. If you’ve got hustle, heart, and a love for people, this role could be your on-ramp to a career in tech.

Requirements

You’ll truly excel in this position if you:

• Bring experience in balancing schedules, troubleshooting on the fly, and keeping everyone in the loop.
• Are a master multitasker with a serene demeanor—able to keep everything on track without losing focus or your calm.
• Possess the ability to communicate clearly, confidently, and kindly—whether it’s through a quick email, a scheduling update, or a client phone call.
• Have a passion for supporting a team and simplifying processes for others without seeking the spotlight.
• Catch the subtle details that often go unnoticed (like incorrect appointment times, missing information, or vague notes—you notice them every time).
• Can adhere to structured processes while enhancing them once you grasp the “why” behind them.
• Are curious about technology and eager to learn new tools (we work with ConnectWise, Microsoft 365, and N-able, and we’re here to train you).

Bonus points if you:

• Have experience with calendars, ticketing systems, CRM tools, or dispatcher platforms.
• Understand what an SLA is—or are keen to learn how we ensure timely and budget-friendly client commitments.
• Have pursued studies in customer service, IT support, or business administration.
• Aspire to advance in a company that prioritizes clarity, communication, community, and ongoing improvement.

At Intech Hawaii, our values revolve around “Security First” and “Helping People Succeed Through Technology.” In this role, you’ll be instrumental in both—ensuring our service team remains effective while instilling confidence and care in our clients.

Benefits

Work Benefits

We believe that exceptional talent deserves exceptional support. Here’s what awaits you when you become a part of our team:

• Comprehensive Medical, Drug, Dental, and Vision Coverage – ensuring you and your loved ones stay healthy and thriving.
• 401(k) Retirement Plan – to help you secure your financial future.
• Paid Vacation + 12 Paid Holidays – take the time you need to relax, recharge, and live life to the fullest.
• Monthly Cell Phone Allowance – because maintaining connections should be hassle-free.
• Paid Parking in Downtown Honolulu – a convenient commute without the added stress.
• Company Outings – we not only celebrate our achievements but also enjoy fun experiences together as a team.
• Quarterly Performance Reviews – receive constructive feedback and support to foster your growth.
• Training & Certification Incentives – we’re committed to funding your development and celebrating your progress.

Join a team that invests in your future while making work rewarding today.