Product Support Coordinator - Proresources

If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 620+ locations and has about 10,200 employees in North America as of June 30, 2025.

Job Purpose

The Product Support Coordinator ProResources is the first person to greet you when you walk into or call a Herc Rentals location. Herc Rentals promotes growth by providing learning opportunities to energetic, eager to help, and hungry to learn personality types. The ideal person for this role would:

• Take initiative and work autonomously
• Manage a profit and loss statement
• Effectively grow a diverse portfolio of clients
• Manage a rental fleet inventory mix
• Become a safety expert and change agent
• Become an expert in the equipment rental industry
• Be promoted and grow their career

What you will do...

• Identify customer needs and coordinate team actions to help resolve and satisfy requests with superior customer service
• Maximize revenue by advising customers on the selection, operation, and maintenance of various types of equipment in consultation with others
• Generate, process, analyze and review a small selection of daily business reports
• Schedule delivery and pickup of equipment on a timely basis
• Finalize sales while fielding inbound inquiries and successful outbound telemarketing with assistance
• Provide sales support to Sales Representatives that have contact with customers outside of your branch
• Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
• Learn and follow all company procedures and protocols
• Support all team members
• Perform additional duties as assigned

Requirements

• H.S. Degree Required, College Degree Preferred
• A valid U.S. Driver's License
• Be able to regularly lift 50lbs or more
• Ability to sit, stand, and walk for extended periods of time
• Ability to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch,squat, kneel, and stoop for extended periods of time
• Must be able to work indoors and outdoors when required of the job

Skills

• Computer skills to support entering information into systems
• Basic knowledge of Microsoft Word and Excel Programs
• Strong interpersonal skills
• Teamwork
• Listening Skills
• Ability to communicate effectively and efficiently
• Dependability

Req #: 63729

Pay Range: $25 - $28

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.