Desktop Support Engineer
ValsoftOhio City, OH
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Job Description
Company: Cott Systems
Type:Full-time
Reporting to: Director of Client Success
At Cott Systems, our customers rely on us to keep their technology running smoothly. We're looking for a Desktop Support Engineer who thrives on solving problems, working with hardware and peripherals, and digging into entry-level system administration tasks like SQL database queries. If you're energized by hands-on tech work and want to make a tangible difference every day, this might be the perfect role for you.
Key Responsibilities:
- Serve as the primary technical support contact for our on-premises (locally installed) customers.
- Troubleshoot, configure, and manage hardware including servers, workstations, scanners, printers, and peripherals.
- Install and support Windows-based systems (both desktop and server), including OS, drivers, and Cott application environments.
- Perform basic system admin functions: running SQL Server 2019 queries, updating database tables, and assisting with patching and backup validation.
- Lead remote or onsite installation planning and support engagements for new customer hardware.
- Work cross-functionally with internal teams and customers to ensure technology environments are healthy, stable, and aligned with application needs.
- Track and escalate complex issues as needed, always ensuring responsive and professional communication.