Senior Product Manager, AI Trust

We are hiring a full-time Senior Product Manager, AI Trust to lead the newly formed AI Trust pod, reporting to the Group Product Manager of our Data Products organization. This pod plays a critical role in ensuring that our AI systems-especially those augmenting or delivering care-are not only technically robust, but clinically sound, trustworthy, and outcome-driven.

This is a high-leverage, cross-functional role that spans model evaluation and enhancement, AI safety reviews, LLM red-teaming, and performance measurement of AI-powered care experiences. You'll help define what "safe and effective" AI looks like in the context of behavioral health and collaborate with engineering, data science, clinical, legal, and infrastructure stakeholders to make it real.

This role is foundational to how Spring Health is leveraging AI to transform mental health care, ensuring that every AI-powered interaction aligns with our clinical values and delivers measurable outcomes.

What You'll Be Doing:

Define and Drive the AI Trust Strategy

• Own the roadmap for the AI Trust pod, evolving it from traditional safety to measuring and improving AI performance in care delivery
• Define a strategy to leverage data to improve performance of AI systems
• Define product strategies for red-teaming, clinical safety audits, and evaluation infrastructure across multiple model types (LLMs, recommendation engines, outcome predictors)
• Set the standards for what "safe and effective AI" means across mental health care use cases

Establish Safety and Evaluation Processes

• Lead implementation of safety review protocols, red teaming (e.g., LLM jailbreaking), evaluation pipelines, and incident response processes
• Define operational approval gates for new AI features before they're deployed in production
• Partner with ML engineers and data scientists to scope and prioritize technical work that enables trustworthy AI at scale

Collaborate Cross-Functionally

• Work closely with partners in Clinical, Legal, Security, and AI/ML to align goals, processes, and trade-offs
• Collaborate with multiple product teams to integrate AI safety and performance insights centered around overall care quality
• Support customer-facing teams and governance leaders in responding to transparency, regulation, and risk-related queries

What Success Looks Like:

• Strong evaluation protocols in place for LLMs and AI-driven features
• Measurable improvement in the clinical safety and reliability of AI interactions
• Operational alignment across stakeholders (legal, ML, clinical) on what constitutes trustworthy AI
• Clear audit trail and incident response plan for AI-related regressions or safety issues

What We Expect From You:

Must-Have Experience & Skills:

• 4+ years of product management experience, ideally with a focus on ML/AI systems or safety-critical technology
• Strong ML fluency-understands model lifecycles, performance metrics (e.g., ROC, AUC, F1), failure modes (e.g., hallucinations, prompt leakage), and validation methods
• Experience defining goals and specs for model evaluation, red teaming, or risk mitigation
• Comfortable navigating high-ambiguity, high-risk domains, especially in regulated or safety-sensitive industries
• Strong cross-functional communication and alignment skills across technical, clinical, and regulatory teams
• Ability to drive product strategy in 0→1 and R&D-heavy environments

Bonus skills:

• Prior experience in a Data Science or Machine Learning Engineering role
• Background in healthcare, behavioral health, or clinical settings (e.g., PHQ-9, DSM-5 familiarity)
• Experience in AI ethics, red teaming, or bias auditing
• Exposure to prompt engineering or hands-on ML experimentation
• Familiarity with human-in-the-loop evaluation pipelines or post-deployment model monitoring
• Understanding of emerging AI regulatory frameworks (e.g., EU AI Act, U.S. HHS guidance)

Desired Traits:

• Systems thinker with a strong product sense-can link technical rigor to clinical outcomes
• Comfortable doing low-glamour work with high-impact potential
• Strategic but willing to dive deep on design of evaluations or specs
• Empathetic and outcome-focused-puts the member's well-being at the center

The target base salary range for this position is $172,400 - $215,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.