Customer Service Agent

Description of the role:

• Assist Department Manager with assigning opportunities to sales staff and following up with their progress
• Provide exceptional customer service through text, email, video, and phone interactions with customers
• Assist with Department Manager in maintaining reporting information in a timely manner

Responsibilities:

• Respond to online inquiries promptly and professionally
• Follow up with customers to confirm appointments and provide additional information
• Enter customer data accurately into the company's system for sales tracking

Requirements:

• Strong communication skills both written and verbal
• Ability to work in a fast-paced environment and multi-task effectively
• Retail, hospitality, or restaurant experience a plus
• The ability to work with both video and social media

Benefits:

• $18.00 per hour paid weekly plus bonuses for a total yearly first year pay expectation of $ 54,300-$ 58,100
• Potential for growth and advancement within the company
• 5 day per week work week with set schedule- no weekly changes
• Full training provided- no prior auto experience needed
• Health insurance options available

About the Company:

Ardmore Toyota is a well-established automotive dealership located in Ardmore, PA. We are committed to providing excellent customer service and offering high-quality vehicles to our customers. Join our team and be a part of our success!

Employer Subsidized Benefits

• 401K plan
• Section 125 pretax health and benefit plans allowing you to pay for many benefits pre-tax and saving you money
• Employer subsidized Health Plans including subsidized dependent coverage:
  • 3 different health plans with Independence Blue Cross for employees working 30 hours or more per week;
    • HMO
    • Personal Choice
    • Personal Choice High Deductible Plan

• United Concordia Dental
• Davis Vision
• American Fidelity GAP medical deductible reimbursement plan
• $10,000 Group life insurance at no cost to the Employee

Non employer subsidized voluntary benefits

• Short and Long term Disability Insurance
• Individual Life Insurance
• Disability Insurance
• Critical Illness protection
• Flexible Spending Accounts
• Accidental death and dismemberment Insurance

Additional Benefits - fully paid by Employer

• Professional enrollment support to help you understand your benefits
• Paid Time Off for Full and Part time employees
• Employee vehicle purchase discounts
• Employee training
• KTB dedicated Client Service Team for all employees
• Employee Referral Program

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

As a local, family owned and operated company we have been shaking up the automotive stereotypes for over 50 years. We believe in an upfront, honest, and simple car buying experience - that’s where you come in and we can’t wait to hear from you.

We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

• Do The Right Thing – Nothing is worth compromising a relationship
• Lead By Example – Be willing to help no matter how difficult the challenge
• Display Positive Energy – A good attitude is highly contagious
• Be Open Minded – The only thing that is constant is change