Service BDC / Office Manager – $60,000 Annually

We are seeking an experienced and motivated individual to serve as an Office Manager by hiring process, training, and retaining a high-performing team. Key duties include efficiently scheduling department coverage, overseeing inbound and outbound call management, creating call lists for business development, and managing staff performance. You will also handle cashier operations, rental vehicle processes, and administrative tasks. A strong focus on enhancing customer service, resolving issues, and optimizing operational processes is essential. We are looking for a leader who fosters a positive team environment and sets a strong example for others to follow.

Job Responsibilities:

• Ability to provide excellent customer service to all service customers and vendors
• Ability to speak with and handle irate customers in a courteous and professional manner
• Ability to problem solve
• Responsible for Hiring, Training, and Retaining team members in the office.
• Effectively schedule coverage for the department
• Managing inbound and outbound calls
• Building Development lists for outbound calls
• Managing activity for staff
• Managing cashiers and processes
• Achieve results that support the company’s overall objectives
• Managing customer service follow up and concern resolution
• Administrative duties as assigned
• Managing rental vehicles and processes
• Monitoring and adjusting process for effectiveness and efficiency
• Create positive team culture
• Lead by Example
• Assist the department with special projects as needed

 

 

Requirements:

• Minimum 1-2 years of experience in team management, recruitment, and training in an office setting
• Excellent interpersonal, verbal, and written communication skills
• Knowledge in MS Office Applications (Word, Excel, Outlook)
• Attention to detail
• Flexible hours
• Excellent communication skills for handling customer service, inbound/outbound calls, and team coordination
• Comfortable with answering a multi-line system
• Professional appearance a must
• Friendly and courtesy disposition
• Must be a motivated, self-starter
• Able to work effectively with all departments with limited supervision
• Solid time-management skills

 

Competencies:

• Self-starter
• Provide exceptional customer service to both internal and external customers
• Effectively communicate and collaborate with fellow employees
• Ability to multi-task

In return for your invaluable knowledge, skills, talent and ambition, Toyota of Clermont offers competitive salaries and benefits.

Employment is contingent upon successful completion of a background investigation.

Toyota of Clermont is proud to be an Equal Opportunity Employer.