Service Appointment Coordinator
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Job Description
JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 5 states, 9 cities and has 21 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 12 years and counting! Come develop your career with an award-winning, customer focused automotive group.
We're looking for an Appointment Coordinator to join our Service Team
The best candidates are friendly, relaible, and will be ready to grasp new concepts quickly.
Responsibilities:
- Respond quickly and professionally to service department phone inquiries
- Set customer appointments to visit service department
- Provide customers with dealership information
- Accurately answer customer questions using word tracks or templates
- Make customer reminder and follow up calls
- Utilize and maintain Customer Relationship Management system daily
Requirements:
- Strong focus on providing excellent customer service in a fast-paced dealership
- Internet and computer savvy
- Excellent written and verbal communication skills
- Ability to work well in a process-driven environment
- Detail-oriented and organized
- Available to work flexible hours, including some Saturdays
Benefits:
- Our benefits package includes medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.