Solutions Consultant (Texas)
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Job Description
What you'll be doing:
- Working as part of a Solutions Consulting team supporting direct and indirect sales to new and existing customers and partners.
- Leading discovery, technical reviews and workshops to understand customer environments, technical and business goals and objectives.
- Crafting and presenting business and technical outputs to prospects and clients.
- Collaborating with Product Management, Engineering and Research to provide insights from the field and collaborate on cutting edge solutions.
- Contribute to technical responses to RFP's, RFI's, proposals, and security questionnaires.
What you'll come with:
- Experience in a customer facing solutions consulting, sales engineering, or solution architect role.
- Knowledge of contact center solutions such as Genesys, Nice, Five9, Cisco, Avaya, Amazon Connect, etc.
- Strong understanding of CX best practices, trends and expectations for brand conscious enterprises.
- Knowledge of integration methodologies and technologies such as REST APIs and SOAP.
- A firm understanding of telephony, PSTN, SIP & RTP.
- High-level understanding of privacy, compliance and security requirements such as SOC2, ISO27001, GDPR/CPPA, HIPAA
- Experience developing proposals and building ROI models.
- Ability to lead conversations around Customer Experience with business and technical stakeholders.
We provide a competitive salary range for this role, which is $140,000 - $155,000 base salary, depending on level and experience. Please note this range is intended as a guide-not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.
In addition to base salary, this position includes commission and equity in the business, giving you the opportunity to share in the company's long-term success.
Benefits
Participation in the company's employee share options plan
100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
Life Insurance
️ STD and LTD
The opportunity to contribute to the company's 401k plan
Flexible PTO policy + 11 designated company holidays
Annual learning and development allowance
One-off WFH allowance when you join
Enhanced parental leave
Company-funded fertility and family-forming programmes
Menopause care programme with Maven
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.