Customer Education Manager - Forewarn

Description

Our Company:

FOREWARN is a division of red violet, a publicly traded data and analytics company (NASDAQ: RDVT). At red violet, we build proprietary technologies and apply analytical capabilities to deliver comprehensive identity intelligence. Our technology powers critical solutions, which empower organizations to operate with confidence. Our solutions enable the real-time identification and location of people, businesses, assets, and their interrelationships. These solutions are used for purposes including risk mitigation, due diligence, fraud detection and prevention, regulatory compliance, and marketing. We are dedicated to making the world a safer place and reducing the cost of doing business. We do this by hiring and retaining the most talented and enthusiastic team possible that is highly focused on our customers' success.

We created FOREWARN to address previously unserved safety and awareness issues in industries that continue to be reliant on personal interactions with consumers.

By delivering instant knowledge of identity information, criminal history, financial risks, and more, FOREWARN simplifies risk assessment and increases user confidence before meeting with unknown prospects.

The Role:

FOREWARN's team continues to grow as we expand our real estate clientele to ensure customers understand the full value of FOREWARN for their associations. Your role as a Customer Education Manager will be cross-functional in nature, partnering with various teams and associations to develop emerging learning experiences aligned with our FOREWARN use/educational strategy.

What You Will Do:

• Instructional design: Designing effective and engaging educational content across different mediums is key.
• Communication: Much like their CSM counterparts, CEMs need to be excellent communicators, capable of explaining complex product functionalities in simple and easy-to-understand ways.
• Analytical: Use data to understand how customers are engaging with their content, and then use these insights to improve the content and strategy.
• Technology skills: Familiarity with various learning technologies.
• Adaptability: Adapt quickly to changes and update their materials accordingly.

What You Bring:

• Prior experience in the real estate industry as a former agent, or in a role working alongside agents/brokers is a plus.
• Excellent oral and written communication skills.
• Team player disposition
• Superior organizational skills with the ability to effectively manage Salesforce reporting pertaining to prospects, opportunities, customer base and revenue forecasting.
• Skilled with Microsoft applications and Salesforce.
• Ability to communicate with both technical and non-technical customers.
• Experience creating and training education content (preferably).

What We Offer:

FOREWARN offers excellent benefits including, a 401K and generous company match, flexible PTO policy, medical, dental and vision coverage, commuter benefits, in-office healthy snacks, team events and more.

FOREWARN is proud to be an equal opportunity employer.