Coordinator - Room Service (Full-Time) Starting At $16.00/Hr, Plus Tips

Basic Job Function:

Receive, and processes orders, accounts, reports, and files restaurant revenue producing business. Promote the Sea Island legacy of warm genuine hospitality and uphold and ensure compliance with all company and departmental policies and procedures.

Use of Company Vehicle: Not designated to drive a company vehicle

Minimum Requirements:

• Minimum one (1); preferred two (2) years Food & Beverage experience
• Previous beverage service experience in a luxury hotel, resort or fine dining restaurant preferred
• Understanding of Forbes 5-Star dining standards preferred
• Georgia law requires that one must be over the age of 18 to dispense or serve alcoholic beverages
• TIPS (Training for Intervention Procedures) certified preferred
• High School Diploma or equivalent credentials preferred
• Excellent communication skills, both written and verbal
• Familiarization with Micros POS (point-of-sales) system preferred
• Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
• Proficient with peripherals, copier, fax, telephone, and calculator
• Ability to work simple math calculations
• Must have ability to accurately handle money, make change, process credit card transactions
• Minimum typing skill of 45+ wpm
• Must have ability to courteously present information to people in one-on-one and group situations
• Ability to work independently and take responsibility of making independent decisions when necessary
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members, and co-workers
• Must possess a positive attitude and can work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Maintain a passing score on menu and beverage testing
• Receiving incoming telephone calls promptly and politely, demonstrating proper phone etiquette
• Suggestively sell menu items to maximize food & beverage revenue
• Record in room dining orders accurately and immediately into the register system/Micros POS (point-of-sales) system
• Ensure servers check identification in order to verify age requirements for purchase of alcohol
• Attempt to limit problems and liability related to customers' excessive drinking by following TIPS training
• Inform guest on procedures and answer all questions
• Participate in staff side work
• Coordinate food & beverage orders with servers, chefs and the supervisor on duty
• Act as cashier when cash, C/L accounts or credit cards are presented
• Receive and dispatch orders for bakery items and boxed lunches
• Maintain current price lists for wine, beverage, bakery items, a'la carte in room dining, and extra meals
• Receive and process all batches of food checks from all food service locations and turn in to revenue control center
• Learn the names and personally recognize our regular Guests and Members
• Record and bill orders accurately into the register system and process payments using guest/member cards
• Accurately summarize meals served for reporting purposes per established procedure
• Maintain office supply inventory, knowledge of all office equipment, computers, and manual systems
• Type and process all amenity orders
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull, and push up to 25 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Ability to maintain compliance with Sea Island's Company Resort Professional Image Policy