Dispatcher / Office Team

At Zoom, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.

The Customer Service Dispatcher & Office role is an integral part of our operation. Our operational efficiency starts with them. The Dispatcher communicates with our Customers & Technicians. Manages our Job workflow platforms. While also performing various office tasks, such as Data Input & Reporting.

The ideal Candidate must be:
Outgoing, Organized & Open Minded
 

Customer Service / Dispatcher Benefits | WHAT WE OFFER

• Bonus Opportunities
• Medical Benefits
• Paid Sick Days / Holidays
• Paid Vacation
• Positive Team Atmosphere

Customer Service / Dispatcher Responsibilities | WHAT YOU'LL BE DOING

• Effectively manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule & communicate with technicians to meet customer requirements
• Assign work orders based on priority to the available workforce
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Customer Service / Dispatcher Qualifications | WHAT YOU BRING

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively

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