Field Service Technician II- NY
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Job Description
Join the Game: Become a Field Service Technician at AGS!
Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!
What You'll Do:
Tech-Savvy Tasks: Dive into the technical side-installing, upgrading, and performing procedures on gaming equipment.
Maintenance Master: Perform preventative and general maintenance on AGS casino products. You'll make sure everything runs smoothly!
Report Wizard: Complete paperwork and reports like a pro-timely, detailed, and accurate.
Customer Service Champion: Provide "best-in-the-business" service to our customers…internal and external.
Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.
Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians-because sometimes, the game needs you 24/7.
Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.
What You Bring to the Table:
Education: High School diploma or GED
License to Drive: A valid driver's license, vehicle insurance
Tech Skills: You're a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we'll help you level up!).