Supervisor, RCM Business Operations

ModMed is hiring a driven Supervisor, RCM Business Operations to join our positive, passionate, and high-performing RCM BOOST Business Operations team focused on ensuring the efficient and accurate processing and ongoing review of customer contracts, rates, provider licensing, SaaS waivers, and invoice audits. This is an exciting opportunity to guide a team in completing challenging and complex customer requests in an efficient and timely manner within compliance with company requirements and quality expectations, while also directly handling complex cases within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role:

• Lead and mentor a team of RCM Business Operations Specialists.
• Provide guidance, training, and support to team members on interpreting RCM agreements and addressing related questions.
• Monitor team performance to ensure accurate entry, management, and delivery of changes according to requirements for BOOST customer agreements and addendums.
• Ensure the team effectively processes customer churn and provider licensing updates through regular reviews of the team's work.
• Ensure the team delivers exceptional customer service through proper analysis of customer requirements, on-time delivery, and timely communication of agreement status.
• Drive efficiencies in BOOST Business Operations by identifying areas for improvement and implementing streamlined processes.
• Serve as an escalation point for complex customer requests and contract discrepancies.
• Review and approval of new business deals and pricing proposals (Deal Desk).
• Handle client requests for repricing/renewals.
• Track client accounts receivable (invoice balances) and assist with collection efforts as needed.
• Serve as an escalation point for complex customer requests and contract discrepancies.
• Oversee the fulfillment of administrative requests coming through multiple channels, such as Salesforce cases, tasks, and e-mail.

Skills & Requirements:

• Bachelor's degree required. Preferred area of study in Business Administration, Finance, or Healthcare Management would be most relevant.
• 1- 2+ years of leadership experience.
• 5+ years of customer contracting experience preferred, with demonstrated leadership or supervisory experience.
• Ability to oversee, manage, and develop a team of specialists, providing guidance, training, and support.
• Skilled in interpreting and managing complex agreements, ensuring accurate and timely changes.
• Experienced in addressing customer account discrepancies and resolving contract backlogs.
• Dedicated to providing exceptional service through clear communication and timely delivery.
• Able to identify and implement operational efficiencies.
• Strong written, verbal, and interpersonal skills, comfortable with difficult conversations.
• Effective at prioritizing tasks and managing time efficiently.