Wholesale & Business Operations Associate

Is this job for you?

Our Wholesale & Business Operations Associate position is a multidimensional role that blends strong operational practices, including inventory and order management, with inter-personal CX characteristics. This individual will manage the order fulfillment process for all Specialty Wholesale orders, work closely with sales reps and customers for all their various support needs, and overtime leaning into cross-functional business operations projects as we continue to develop a well-rounded operations team.

What you'll do:

• Inventory allocation and order management for all Specialty Wholesale accounts, as well as some EDI accounts
• Continuous process improvement and optimization for Specialty Wholesale and Business Operations workflows
• Partner with finance on credit approval and credit card management for all assigned accounts
• Monitoring of Item Fulfillments and partnering with the warehouse on needs for routing, VAS, start/cancels
• Management of all customer/rep support needs w/ support from Wholesale Operations, including managing CX inbox
• Responsible for all Specialty Wholesale Returns Authorizations and processing credit memos
• Monthly invoicing, and quarterly inventory reconciliations, for all consignment accounts to meet end of month-close deadlines
• New account set up within NetSuite/NuOrder, customer database maintenance
• Monitoring the following: NetSuite Errors, NuOrder Errors, Inventory Discrepancies, and Style Changes
• Assist in leading QC and Reticketing Projects, Blanks & Custom Orders and other Business Operations tasks
• Flex as needed into Supply Chain and other areas across the Operations team
• Inventory transfers and adjustments across multiple departments

What you'll have:

• Bachelor's degree in related field a plus
• Minimum 2 years of Wholesale, Retail Operations, and B2B Operation or Account Management Experience
• Required Hands-on experience within an ERP system, including fulfillment, uploads, reporting and day-to-day operational use is essential (NetSuite, preferred)
• Experience using NuOrder for Wholesale or B2B operations is a strong plus
• Strong in Microsoft Office; especially proven experience using Microsoft Excel as a core tool for data analysis, reporting, and daily operations
• Demonstrated success using Parabola, or similar tools, for automating workflows, cleaning data or integrating systems is highly desirable
• Previous order management experience for a high growth brand is preferred
• Ability to communicate effectively with warehouse and Faherty Wholesale sales team
• Strong sense of urgency and attention to detail
• Goal oriented and ability to work in a fast-paced environment

We aim to pay competitively for our size and industry. The base salary range for this position is $70,000 - $80,000 USD, but we will consider location, skill level and experience to determine the final offer.

Why us you ask!

• Health benefits
• 401(K) Plan with company match
• Incentives Program
• Commuter Options/Benefits
• Generous employee discount

If you are a California resident, please review the additional privacy disclosures available in our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA") in our Notice to California Residents.

A bit about us:

Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism. Our goal: to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites that will bring you joy to wear.

We feel a deep responsibility to do things differently: to promise comfort without compromising quality. To hold ourselves to a higher standard with a lower environmental impact. To leave the world a better place than we found it.

We recognize the impact the fashion industry has on the world, and we're dedicated to learning how to be better stewards of the planet. We believe the power of conversation and connection can make real change, and we're committed to supporting people and organizations doing work that we believe in.

Our passionate leadership team comes from different backgrounds but share a singular goal: to deliver on our promise of comfort and craftsmanship. To work side-by-side in a collaborative, energetic, and creative environment every day, like the family we are.

We welcome everyone - and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively - and to reflect those values in our work. Employees should embody the five core values of the Faherty team:

• Always Innovate, constantly seeking creative ways to improve and drive forward.
• Bring Day One passion, energy, and grit to every challenge, iterating relentlessly to exceed expectations.
• Move forward as one with a shared purpose, All Together, fostering inclusivity and collaboration across teams.
• Harness the Power of Positivity, even when things get tough we're leading with optimism and resilience in every interaction with our team, customers, and communities.
• Deliver with a Timeless focus, ensuring quality and long-term impact in all efforts.

Remain compassionate. Stay focused. Seek joy. Let's make the world a better place!