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Program Supervisor

Mental Health Association - Western MASpringfield, MA
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Job Description

At MHA, we believe in the power of human connection and resilience. Our Medical Respite Program supports individuals recovering from homelessness, psychiatric diagnoses, trauma, and/or addiction. We are seeking a compassionate and experienced Program Supervisor to lead our dedicated team in providing trauma-informed, person-centered care in a residential setting.

What You’ll Do:

  • Provide leadership and daily supervision to a team of Residential Stabilization Specialists
  • Model and foster strength-based, recovery-focused interactions with participants
  • Monitor program compliance with state, federal, and agency policies
  • Support staff development through training, coaching, and performance evaluations
  • Ensure delivery of services, coordination of care, and upkeep of all documentation
  • Participate in hiring, scheduling, and performance management processes
  • Respond to emergencies and serve in an on-call rotation
  • Maintain effective communication between staff, participants, and external providers

Requirements

  • 2+ years of experience working with individuals impacted by homelessness, trauma, addiction, and/or psychiatric diagnoses
  • College degree or 4+ years of related experience in a progressively responsible role
  • Previous supervisory experience strongly preferred
  • Excellent interpersonal, organizational, and communication skills
  • Valid driver’s license, reliable transportation, and sufficient auto insurance
  • Ability to pass CPR/First Aid and MAP certifications
  • Familiarity with trauma-informed care and housing regulations (HUD knowledge a plus)

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (403B, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Long Term Disability