Service Business Development Representative

Are you passionate about delivering excellent customer service and thrive in a fast-paced, team-oriented environment? Simi Valley Toyota, a reputable and growing Toyota dealership, is seeking a Service Business Development Center (BDC) Representative to join our dynamic service team!

As a Service BDC Representative, you will be the first point of contact for customers needing service or maintenance on their vehicles. You'll handle inbound/outbound calls, schedule appointments, follow up on missed opportunities, and ensure an exceptional customer experience from start to finish.

Benefits

• Medical
• Dental
• Vision
• 401K
• Paid Training
• Paid Time Off
• Discounts on Products and Services

Responsibilities

• Answer incoming calls and respond to customer service inquiries with professionalism
• Schedule and confirm service appointments using dealership software.
• Make outbound calls to remind customers of upcoming or overdue services
• Follow up on declined services, no-shows, and lost leads
• Work closely with the service advisors and management to meet daily/weekly/monthly goals
• Maintain a customer-first mindset and uphold Toyota brand standards

Qualifications

• Prior experience in a call center, customer service, or automotive BDC role preferred
• Excellent communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional, friendly and efficient
• Team player
• Great attitude
• Familiarity with dealership CRM systems is a plus

Pay: The Service BDC Representative has a pay scale range of $18.00 per hour and $24.00 per hour.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.