Business Services Coord

Job Purpose

The Business Services Coordinator acts as the PA CareerLink® liaison to the employer community, developing positive relationships with businesses and industry partners to:

• Increase employer engagement with PA CareerLink® services.
• Expand subsidized and unsubsidized employment opportunities for job seekers.
• Support regional workforce development strategies, including incumbent worker training and technology adaptation.

The Business Services Coordinator promotes PA CareerLink® resources, matches job seekers to employer needs, and advances regional workforce and economic growth initiatives through strategic partnerships.

Qualifications

The position of Business Services Coordinator requires a person capable of conforming to the high standards of behavior expected of all staff.  Excellent work habits, including attendance and punctuality, are required.  The person must follow company policies and safety procedures, as well as ensuring that other employees under his/her supervision follow these.

Education:  

Bachelor’s degree in marketing, business, human resources, communication, or related field is required.

Relevant Experience: 

Three years of proven experience in job development, sales, and/or working with employers and businesses. Excellent written and verbal communication skills, including public speaking skills and the ability to develop written business correspondence.

Technical Skills: 

• Proficiency with Microsoft Office (Word, Excel, Access, Outlook), and Google Suite
• Familiarity with CRM (Customer Relationship Management) platforms.
• Familiarity with virtual hiring platforms, applicant tracking systems, and labor market data tools.

Clearances: 

Ability to obtain acceptable results for required background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check, and Department of Human Services- FBI Fingerprints.  

Other Requirements: 

Valid driver’s license, with a clean driving record, and/or dependable transportation, which can be used for work.

This hybrid position works out of Pennsylvania CareerLink® offices, partner agency locations, and remotely. It involves direct interaction with job seekers, employers, and partner agencies in public, community, and virtual settings.

Supervision:

• Received: Direct supervision from the Site Administrator/Program Manager with autonomy to perform duties in line with agency policies.
• Exercised: None.

Skills, Abilities, Duties and Core Responsibilities:

Acceptance of Goodwill’s “Philosophy of the People We Serve” and thorough knowledge and acceptance of principles of customer service.

Professionalism

• Ability to relate effectively to others, including co-workers, agency clients, supervisors, and community contacts.
• Demonstrated ability to work both independently and as a team player.
• Demonstrated ability to meet deadlines, and effectively manage multiple and competing tasks and priorities. 
• Demonstrate a high level of business acumen.

 

Employer Engagement and Recruitment Support

• Understanding of employer needs and labor market trends.
• Cultivate and maintain strong, ongoing relationships with employers and industry leaders.
• Conduct regular outreach to promote PA CareerLink ® services, including job postings, candidate referrals, customized recruitment events, and virtual hiring fairs.
• Market subsidized employment programs (On-the-Job Training, Work Experience, Tax Credits.)
• Educate employers about ADA compliance.
• Organize and participate in community events (including occasional evenings/weekends.)

 

Incumbent Worker Training and Workforce Upskilling

• Partner with employers to identify incumbent worker training (IWT) needs.
• Facilitate connections to WIOA-funded, state, and local training grants.
• Support development of customized, short-term training solutions to upskill current employees.

 

Automation, Technology, and Future of Work Initiatives

• Advise employers on workforce impacts related to automation, AI adoption, and digital transformation.
• Promote reskilling and upskilling pathways to emergency industry technologies.
• Collaborate with PA CareerLink ® training and education partners to support employer technology readiness.

Labor Market Intelligence and Sector Strategies

• Engage with economic development and area business to identify areas of high employer demand and skills gaps.
• Collaborate with sector partnerships to develop workforce pipelines in priority industries (e.g., healthcare, manufacturing, IT, logistics.)
• Use real-time labor market analytics to inform employer engagement strategies.

 

Employer Services Management

• Maintain database records accurately and timely.
• Track contacts, job orders, training contracts, and business service outcomes.
• Provide monthly reports on employer engagement, job placements, and training activities.
• Conduct employer satisfaction surveys and adjust strategies based on feedback.

 

Training and Communication

• Plan and deliver presentations, workshops, and seminars on workforce topics for employers, job seekers, and internal staff. Audiences include business associations, government agencies, and large groups such as chambers of commerce and economic development organizations.
• Promote best practices in hiring and retention while providing education on emerging workforce trends.

 

Customer Service and Mission Alignment

• Provide exemplary customer service to employers, staff, and external partners.
• Uphold the values of respect, learning, stewardship, and ethics in all interactions.

 

Other Duties and Requirements

• Perform other duties as assigned to support PA CareerLink ® and partners and agency objectives.
• Ability to do prolonged standing and walking up to 8 hours..
• Ability to lift and carry objects weighing up to 25 lbs and up to 50 lbs. occasionally, with assistance.
• Vision and hearing corrected to within normal limits.
• Flexibility to work occasional evenings and weekends to attend networking events, career fairs, and outreach activities as needed.

 

Note:  The requirements listed are representative of the knowledge, skills, abilities and duties required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.