Guest Services Specialist I (HK) - SharpTop Cove

All camps share a common purpose: creating an environment where Young Life staff bring Ch​rist to life by creatively​ presenting the complete gospel of Jesus Christ. Speaking clearly from the Scriptures, camp speakers introduce kids to the person of Christ, the nature of humanity, the work of Christ on the cross, the hope of the resurrection and the opportunity for reconciliation with God.

Young Life requires all​ employees to sign a Statement of Faith. We recommend you read this statement before applying​ for any position.

Essential Duties:

Spiritual Formation: Intentionally provide opportunities for staff to grow deeper in their relationship with Jesus.

• Participate in opportunities for growing deeper in your relationship with Jesus

• With direction from supervisor, develop an annual personal spiritual growth plan.

• Facilitate devotionals with summer interns

Interpersonal Relationships: Help build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community.

• Build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community.

• Develop relationships with summer assigned staff and leadership of school season groups.

• Foster healthy, cooperative relationships with other departments at camp.

Attentive Hospitality: Equip servant leaders who anticipate and respond to the needs of our guests, staff and vendors, through Christ-like service.

• Demonstrate a posture of service that anticipates guest needs and responds with professionalism through intentional decisions and systems.

• Serve as host routinely during the summer camping season.

• Host school season groups with proactive communication, troubleshooting, program and ride support.

• Communicate guest needs to the rest of the guest services team and other departments.

Comprehensive Stewardship: Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry.

• Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry through the guest services department.

• Develop and equip interns and volunteers to participate in comprehensive stewardship of the guest services department.

• Execute special projects as directed by the Guest Services Coordinator.

• Support a culture of safety for all guests, staff, volunteers and visitors at camp.

• Maintain and care for supplies and equipment within areas of responsibility, including purchasing in a cost-effective manner.

Talent Development: Through a consistent and accountable evaluation process, we identify and provide opportunities for staff in continuing education, leadership development, career-pathing and cross-training.

• Demonstrate a desire to grow through engagement in the Individual Development Plan process and participation in training and development opportunities.

• Train and supervise summer interns

• Identify and encourage candidates from Summer Staff and Intern group that have potential as future camp staff.

Embracing Excellence: Standing on the platform of national standards and metrics we gladly prepare an environment that glorifies Jesus Christ.

• Execute daily responsibilities with attention to the standards and metrics required for excellent camp operations in one or more of the following areas: program support, audio-visual systems, rides, challenge courses, waterfront, recreation or medical.

• Pursue continual improvement in areas above of responsibility.

Training Expectations:

• Participate in national training events related to the areas supervised, such as sound training or challenge course training as well as training PACE calls

Camp or Job Specific Working Conditions:

• If applicable, see attached document

Education:

• BA/BS degree or equivalent life experience

Qualifications and Experience Required For The Job:

• Demonstrate understanding of Young Life ministry, strategy and mission

• Spiritual maturity

• Self-starter who takes initiative

• Ability to organize and prioritize tasks and manage time

• Ability to communicate a sense of warmth, hospitality, and concern for all guests, vendors and staff

• Physical ability to perform duties of Challenge Course Operator

Job Specific Working Conditions:

• We prepare an environment to experience life change through Christ. Our hope is that every guest and staff who comes to SharpTop Cove would have an encounter with Jesus Christ. This is accomplished by providing an encouraging work environment, excellent service and a non-verbal presentation of the Gospel. As a foundation to excellence, we are passionate about hiring and leading followers of Christ that are committed to share their faith through their work, with each other and with our guests. We recognize that a spirit of humility grounded in Christ is a distinguishing factor of this Holy Ground and we are committed to remind each other of this truth daily.
• This position serves as a full contributing member of the Guest Keeping team and will therefore be involved in virtually every aspect of the Housekeeping and Guest Services departments. This individual will act as a relational liaison between the property operation and the many Young Life field staff and group users of the facility. The position will primarily support the Housekeeping Supervisor at SharpTop Cove, spending 90% of their time in Housekeeping and 10% in Guest Services. These responsibilities must be approached with a level of initiative, assertiveness and development that reflects a constant desire to see Christ and the gospel upheld as the highest priority. The qualified candidate will exhibit a joyful, empathetic, and optimistic attitude and faith in Christ.
• Please submit your application by June 27, 2025.
• Ideal start date would be in August, but we are open to a later date if needed.

Notes:

Young Life is a relational ministry. Staff must be able to convey a sense of Christ-like hospitality and concern for guests and staff. Responding to the unexpected needs of a guest in a prompt and professional manner is important. All staff members are expected to represent Young Life positively and professionally within the community and be able to work with and minister to the volunteer high school and college-age young people who attend our camp.