Parts & Accessories Manager - Laconia Harley-Davidson

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Description

PARTS & ACCESSORIES MANAGER @ HARLEY-DAVIDSON

Laconia Harley Davidson has an immediate opening for a highly motivated and high energy Parts & Accessories Manager.

Key Result Areas

• Set-up and maintain a smooth running, efficient Parts & Accessories department.
• Employ sound management practices to ensure parts department contributes acceptable levels of gross & net profit.
• Provide superior customer service to both internal (Service Department) and external customers.

Major Duties and Responsibilities:

Parts Department Operations

• Ensure P&A personnel are alert, well trained, and available when needed.
• Ensure the needs of the service department are being met.
• Review all stock orders to ensure a fast-moving, balanced inventory of parts & accessories.
• Maintain sufficient inventory of stock to support demand and acceptable inventory turn ratio.
• Supervise and maintain an accurate up-to-date inventory management & control system.
• Become familiar and efficient with all phases of the computer system required for service & parts management.
• Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise.
• Ensure employees keep a clean and order department.
• Inform all customers of in-store promotions and notify of upcoming events.

Management

• Adhere to and strictly enforce Harley-Davidson Motor Company Non-Retail Sales Policy.
• Maximize return on investment of parts inventory.
• Grow the volume of Parts & Accessory sales.
• Maintain budgeted revenue and expense objectives.
• Develop advertising & promotional campaigns for merchandise.
• Provide reports to P&A Director & GM, as requested.
• Develop monthly and annual objectives for the department in collaboration with P&A Director & GM.
• Attend training sessions to keep current with P&A merchandising & inventory control issues.

Customer Service

• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to staff and customers.
• Estimate length of time to receive any back-ordered parts and clearly communicate it to customer. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".

Other Duties As assigned.

Supervisory Responsibilities:

• Meet with P&A Director & GM to communicate company wide information, regarding policy changes, progress, events, goals, etc. with the department.
• Establish departmental work schedule, balancing the workloads of all employees.
• Establish job assignments for all P&A employees within their skill level.
• Set policies and procedures for P&A department.
• Manage employee performance (evaluate and council).
• Assist P&A Director with recruiting, interviewing, hiring, and firing employees.

Requirements

• Five years progressive experience with retail sales and inventory management.
• Knowledge and experience with servicing Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Talon ES, Part Smart and Microsoft office knowledge or the ability to quickly learn.
• Must have general computer knowledge and great phone etiquette.
• Must have the ability to stand and work on the sales floor for extended periods of time during scheduled shift.
• Frequently required to bend, stoop, crouch, reach, and lift up to 50lbs.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

Salary Range- $70-90k

Are you up for a challenge? We believe in this brand, in this culture, in this lifestyle, and in this dream. Make this dream a reality and Apply Today!

Salary Description

$70k-$90k base