Sr. UX Designer, Affordable Housing

AppFolioSanta Barbara, California

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Job Description

Description

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products and services to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

AppFolio is looking for a Senior User Experience Designer to join our fast-paced team working to bring the power of well-designed SaaS to the affordable housing management space.

You will play a key role in ensuring that AppFolio customers can effortlessly manage their affordable housing units on our platform and navigate all of the regulatory and accounting nuances that come with this process. Your work will directly impact our customers’ ability to deliver exceptional experiences in their communities as they strengthen communities of opportunity.

The Senior UX Designer is a dedicated member of a cross-functional product development team and is primarily responsible for prototyping and validating design solutions in collaboration with other team members. An evangelist for user-centered product design, this individual has a unique talent and passion for understanding complex systems and translating user tasks into simple interactions, furthering ease of use as our key competitive advantage.

The ideal candidate will be an excellent communicator, knowledgeable and eager to apply Agile and Lean UX techniques, comfortable in a fast-moving organization, and excited to collaborate with Software Engineers, Quality Engineers, UX Designers, and Product Managers to build revolutionary software solutions. Are you passionate about creatively solving complex workflow problems? This is the role for you!

Responsibilities:

Understand complex accounting and regulatory design challenges by participating alongside engineering, quality, and product in LeanUX-inspired activities such as design studios and story mapping
Be the voice and advocate of the customer, understanding their affordable housing context and processes, and communicating their needs to the team through data and insights
Ongoing, close collaboration with team members during each sprint, including impromptu discussions and brainstorming activities, as well as pairing with engineers on design feasibility
Navigating the constraints of complexity - meeting external and internal compliance needs to create an exceptional experience within those constraints
Supporting the team as needed with wireframes, flow diagrams, rapid prototypes and mock-ups to efficiently communicate and validate design ideas
Facilitate user research, in collaboration with the team, to validate ideas and prototypes, as well as conduct ongoing usability testing of the working software
Evangelize a cohesive user experience via the consistent use of UI patterns from our design system
Actively participate in the evolving overall UX team strategy, discovering and piloting new tools and resources that promote agile and lean methodologies

Qualifications

Strong technical aptitude, product common sense, and curiosity combined with a genuine love for products, people, and user experience
A strong knowledge of user research, usability testing, wireframing, prototyping, and UI design tools
A portfolio of software design that demonstrates your process, skills and creativity
Experience with a variety of UX deliverables (wireframes, user flows, mockups, prototypes, etc.), paired with a keen sense of when to choose the right tool(s) to communicate the design
Excellent communication, collaboration, and problem-solving skills.
Knowledge of Agile UX and Lean UX methodologies and experience working in a highly collaborative, agile environment is a huge plus
Advanced proficiency with Figma, our preferred design and prototyping tool
Practical base understanding of HTML/CSS, with direct experience optimizing design concepts around the constraints of the web
Experience analyzing customer data to determine performance and inform experimental changes to the product experience
Minimum of 3 years of experience in user experience design
Previous experience with affordable housing programs, B2B services, accounting and financial data tools are a huge plus

Compensation & Benefits

The compensation that we reasonably expect to pay for this role is: $125,600 - $157,000. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.

Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.

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About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.

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