Registration Specialist

Description

Our Culture: Why work with us?

At the heart of our organization is our people. We're driven by a shared mission to serve others and make a meaningful impact in our community. Our team is passionate, dedicated, and supportive, creating a workplace where collaboration and service thrive. We reward this commitment with a comprehensive benefits package, including career development opportunities, paid time off, loan repayment programs and the chance to make a difference in the lives of those in Western Massachusetts. Join us in helping our community thrive!

Our Mission:

Our mission is to create access to high quality integrated health care and promote well-being for individuals, families, and our communities. As a Federally Qualified Health Center with a focus on integrated, primary care, we believe that every human has the right to access whole health. We have locations in Amherst, Huntington, and Worthington, as well as a school-based health center at Gateway Regional Middle/High School in Huntington.

A day in the life of this role:

The Registration Specialist performs pre-registration and registration tasks for all new and established patients across our medical, behavioral health, dental, optometry, and Nutrition departments. This position requires a detail-oriented individual as registration plays a crucial role in ensuring the smooth functioning of administrative processes and improving patient experience. The primary purpose of a registration specialist is to gather and verify essential patient information before their scheduled appointments. This role involves a combination of clerical and customer service responsibilities aimed at streamlining the check-in process and facilitating efficient healthcare services. This position requires an understanding of medical insurance. This position works closely with front desk staff, call center representatives, and the billing and referrals departments.

What's in it for you:

Teamwork: Your independent work ethic will be recognized and valued, while your contributions as a collaborative and respectful team player will be celebrated.

Growth: HCHC is committed to your professional development, offering support and resources to expand your skills and deepen your understanding of providing high-quality, integrated care.

Impact: This position allows you to make a direct impact on the health and well-being of your friends, neighbors, and the entire community.

Benefits: Enjoy comprehensive benefits starting on day one, including health insurance, dental and vision coverage, paid vacation, personal and sick time, retirement plan with employer match, career development opportunities, and much more!

Requirements

What we need from you: Required:

• High school diploma or equivalent.
• At least one year of demonstrated experience working with medical registration.
• One year demonstrated experience using an electronic health record.
• Computer experience/skills required.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Demonstrated Knowledge of insurance payor and billing practices.

Preferred:

• Demonstrated experience with Epic EHR.

Competencies and Attributes:

• You are trustworthy, responsible, independent, take ownership and deliver results.
• You have unquestionable integrity, credibility, and character. You have demonstrated high moral and ethical behavior.
• You are willing to embrace challenges, and you are comfortable with uncertainty.
• Commitment to working with diverse populations as well as a commitment to the health of our communities.
• Human-centered, strength-based approach to working with colleagues and clients.

Location: Hybrid Remote/ Worthington, MA