Guest Experience- GT6 Team

Step into an exciting role with Brightwild’s GT6 team—our own elite guest experience crew, inspired by the drive and precision of Seal Team 6! As a Guest Experience Field Tech, you’ll provide hands-on tech support and ensure our properties operate flawlessly to create exceptional guest experiences. From tech troubleshooting to assisting with guest shuttles and addressing on-site needs, you’ll tackle challenges with a "do-er" attitude and a focus on seamless service.

This is an ideal role for someone eager to break into hospitality or passionate about enhancing guest experiences. Familiarity with the Key West area is a plus! Join us and bring Brightwild’s commitment to outstanding guest service to life.

You must be a current resident of the Key West, FL area to be considered for this position.

Responsibilities

• Take Initiative and Stay Solution-Focused: Proactively handle a high volume of guest requests and make quick decisions to provide efficient, high-quality service.
• Assist Guests with Technology Needs: Troubleshoot basic technical issues and support guests in using common guest service tools. Training will be provided.
• Communicate Clearly and Professionally: Maintain a friendly, clear, and professional communication style with guests and team members.
• Respond to Security Concerns and Assist with Shuttle Transportation: Address any minor security concerns on property calmly and according to protocol, and occasionally provide guest shuttle transport.
• Contribute to a Positive Team Environment: Effectively balance individual tasks with collaboration to support overall guest experiences.

Requirements

• Previous Experience in Technical Support or IT: Experience in technical support, information technology, or a similar discipline is a plus, though not required.
• Strong Analytical Skills: Ability to troubleshoot and resolve technical problems efficiently.
• Exceptional Interpersonal Skills: Ability to interact professionally with guests and colleagues and collaborate effectively.
• Familiarity with Technology Platforms: Basic knowledge of technology tools commonly used in guest services, with willingness to learn.
• Flexibility with Work Hours: Willingness to work flexible hours, including evenings and weekends, as needed.
• Valid Driver's License and Reliable Transportation: Required for occasional travel between locations and guest shuttle assistance.
• English Proficiency (Additional Languages a Plus): Fluent in English, with additional languages considered an advantage.

Benefits

• Paid Time Off Policy

• Competitive salary and comprehensive benefits package.
• Professional growth and development opportunities.
• 401(k), health, dental, and vision insurance for full-time employees.
• Innovative Environment: Be part of a company that champions creativity and innovation.
• Career Advancement: Clear pathways for professional development and promotion.
• Collaborative Culture: Work alongside a supportive team committed to your success.