Retail Lending Quality Assurance Specialist

Job Description

The Retail Lending Quality Assurance Specialist is responsible for performing post-closing loan analysis in order to monitor accuracy of critical loan data, performing post-maintenance analysis in order to monitor accuracy of revised data fields, performing other analysis as assigned, and preparing reports.

Essential Functions

• Manage personal workload/workflow
• Meet established turnaround standards
• Meet established benchmarks
• Minimize errors, ensuring quality results
• Analyze new loan source documents and comparing to critical loan data to ensure data integrity
• Analyze loan maintenance documentation and comparing to critical loan data to ensure data integrity
• Perform other quality control reviews assigned
• Evaluate loan documents
• Develop and maintain exception reports
• Communicate results and trends
• Track resolution of outstanding exceptions
• Actively participate in educational seminars and other training opportunities
• Develop and adhere to available tools that will enable highest accuracy at optimal efficiency
• Ensure document / data integrity
• Recommend improvements to procedures
• Recommend improvements and encourage process, procedures, and corrective actions that ensure quality results while supporting efficiency and customer service initiatives
• Identify and resolve causes of exceptions
• Partner with relevant departments / personnel to improve results
• Minimize non-payroll expenses

Additional Essential Functions

Essential Functions

• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Additional Responsibilities

• Complete other duties and special projects as requested by management

Safety and Health for Supervisors without Direct Reports

• Discourage any unsafe work habits by setting a good example for employees by following the required safe work practices as indicated by the safety and loss prevention program
• Consistently and fairly enforce safe work practices
• Ensure that each employee knows what to do in the event of an emergency

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School Diploma or equivalent

Work Experience

Less than 2 years Lending or internal audit experience

General Employee Knowledge, Skills, and Abilities

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Additional Knowledge, Skills and Abilities

Knowledge of all Federal & State regulations

Knowledge of Bank policies and procedures

Strong organizational and computer skills

Team player, self motivated, and attention to detail

Knowledge of Microsoft Word & Excel

Knowledge of applicable systems and tools

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.