Admin Assistant- Field Office

JOB DESCRIPTION

Sherwood Companies, founded in 1934, has become a Midwest industry leader by having the ability to self-perform many types of civil construction projects, while having tremendous experience with all underground utilities. The Sherwood Companies live by the principles of safety, service, dependability, quality workmanship, honesty, integrity, and specialize in customer satisfaction and the development of long-term relationships.

The candidate will provide friendly point of contact and act as a liaison of communication between employees, customers and visitors. This role provides general office support with a variety of clerical activities and related tasks. The candidate will be responsible for answering and directing incoming calls, effectively managing customer orders, providing excellent customer service, maintaining office appearance and cleanliness, and restocking necessary supplies.

BENEFITS

• Holiday Pay
• Health, Dental, Vision, Life, Accident and Cancer Insurance
• Short-term and Long-term disability
• 401(k) with match
• Yearly boot reimbursement
• Referral bonus program

ACTIVITIES/TASKS/SCOPE

• Keep work area clean, orderly and safe
• Answer telephones and direct calls to appropriate personnel
• Relay messages for various personnel as needed
• Greet and direct customers and visitors to the company
• Provide callers and visitors with information such as company address, directions to the location, fax numbers, company website and other related information
• Help customers determine rock tonnages that meet their project's needs
• Accurately receive and enter all customer orders into the computer
• Learn specific truck information and details in order to cross trucks on the scale
• Cross-train to backfill the Scale Operator position when necessary
• Order and maintain office and cleaning supplies
• Keep printers, which are located outside of the office location, fully stocked and operable
• Assist with other related clerical duties such scheduling, data entry, photocopying, faxing, filing, and collating
• Other tasks as needed

PERFORMANCE MEASURES

• To be determined

INDIVIDUAL CONTRIBUTOR COMPETENCIES

• Communication
• Continuous Improvement
• Initiating Action
• Adaptability
• Contributing to Team Success
• Managing Work (Time Management)

EDUCATION/EXPERIENCE

• High School or Degree or GED required
• One to three years of administrative experience preferred
• Must be 18 years or older and have reliable transportation

CERTIFICATION/OTHER SKILLS AND ABILITIES

• Excellent customer service
• Flexibility
• Communication proficiency
• Collaboration
• Customer/client focus

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Keyboarding/typing
• Ability to read effectively from a computer screen and/or a paper copy
• Ability to handle a large volume of work and perform multiple tasks in a fast-paced environment
• Ability to effectively verbally communicate
• Ability to stand, sit, stoop, bend, walk and file

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Work is performed in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.