Program Manager: Transitional Housing

ESSENTIAL FUNCTIONS

Leadership and Management

• Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of Housing Planning Specialist and Desk Clerk staff in accordance with THC policies and directives.
• Conduct regularly scheduled meetings, supervisions, and training to motivate staff for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships.
• Ensure staff are aware of and correctly implement all safety rules and regulations, and all policies and procedures.
• Hold staff accountable for high levels of performance, teamwork, and quality customer service.
• Provide leadership and project direction that engender trust and respect.
• Participate in the leadership activities of the department’s management team.

 

Administration and Operations

• Work with the department leadership to foster program development and achieve targeted objectives and outcomes.
• Assist the Director of Recovery Services in ensuring high quality client services and efficient procedures.
• Partner and coordinate within the department, with other THC departments, external funders and partners to meet department objectives and ensure comprehensive services. Conduct program orientation meetings, receive program referrals, screen applicants, and assist in the intake of new clients into the transitional housing, stabilization, and step up programs in conjunction with the Director of the department and the Housing Planning Specialists. 
• Review, approve and monitor all Individualized Permanent Housing Plans created by Housing Planning Specialists with the clients of the programs.
• Participate in regular case conferences with THC, APD and APD funded clinical case management staff.  Play key role in the advisement and development of housing plans for each client’s successful transition into permanent housing.
• Conduct regular program meetings, activities and workshops for clients that foster community building, investment in program goals and build relevant life skills.
• Work with the Director and third-party Property Management companies to ensure the facilities meet outcome, occupancy, safety, habitability, quality, and financial goals and objectives. 
• Develop and maintain productive relationships with private and non-profit landlords/housing providers, as well as community neighbors, including police and fire departments.
• Identify affordable housing options in the San Francisco community to ensure successful transition of clients into permanent housing.
• Attend, participate in, and facilitate all meetings, as requested.

Transitional, Stabilization, and Step Up Housing Programs

• Manage in conjunction with the Director of the department the transitional, stabilization, and step up housing programs waitlists, including receiving referrals for clients connected with the criminal justice system, and assisting with triaging and placing clients in vacancies at scattered sites.
• Supervise the activities of the Housing Planning Specialists and ensure the proper management of all aspects of the transitional, stabilization, and rental step-up programs. This includes ensuring effective program executions and oversight of day-to-day activities.
• Regularly review the continued eligibility status of transitional, stabilization, and step up program clients in conjunction with the Housing Planning Specialists including but not limited to monitoring supervision end dates, submitting requests for extensions to the Director, termination notices for program violations, and length of stay.
• Coordinate with the Housing Planning Specialist to fill vacancies while supporting the overarching goal of prompt and streamlined vacancy-filling.
• Along with the Director of Recovery Services and Housing Planning Specialist, prepare workshops and presentations for clients to increase awareness of permanent housing options.
• Monitor the collection of tenant contributions for the subsidy housing program.
• Monitor the collection of program savings requirements and corresponding paperwork for transitional and stabilization programs.
• Ensure all clients are following program rules and expectations and make decisions in conjunction with appropriate THC and APD staff regarding program violations, sanctions and terminations.
• Help to mediate disputes between building management and clients in an effort to increase clients’ housing stability and hold building management accountable to good customer service standards with clients.

 

 

This job description reflects management's assignment of essential functions.  It does not prescribe or restrict the tasks that may be assigned.

 

ESSENTIAL QUALIFICATIONS

• BA/BS degree in Social Work, Public Administration, or related field required; MA/MS degree in Social Work or related field strongly preferred.
• Must have a minimum of 5 years of work in a non-profit that includes direct or indirect experience with adults involved in the judicial system and/or are low-income, homeless, or formerly homeless.
• Must have a minimum of 2 years of experience in program management.
• Must have a minimum of 2 years of experience training and supervising staff.
• Must have experience running all aspects of a stand-alone program, including writing and developing program policies and procedures, designing and evaluating programs, and managing program budgets.
• Must have a thorough knowledge of the adult criminal justice system, knowledge of the National Institute of Corrections’ Principles of Effective Intervention and the Six Gender Responsive Strategies for Women Offenders, and a thorough understanding of criminal justice criminogenic needs and community functioning factors.
• Must have a strong working knowledge of mental health and substance abuse issues and have knowledge of substance abuse treatment modalities.
• Must have a thorough working knowledge of Microsoft Office Suite.
• Must have an ability to produce and analyze reports, and write business correspondence.
• Must have an ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
• Must have demonstrated analytical, critical thinking, and problem-solving skills.
• Must have experience in conflict resolution.
• Must have demonstrated customer service skills.
• Must read, communicate orally, and write in English.
• Must be able to manage multiple projects with limited guidance in a fast-paced environment and meet strict deadlines with excellent attention to detail.
• Must have experience working within databases and have excellent data entry skills.
• Must meet criteria for APD security clearance to enter and work at APD offices and inside the County Jail.
• Must pass all post-contingency offer background checks, reference checks, and TB screening clearances. ^[1]
• Knowledge of San Francisco resources strongly preferred.
• Experience working in non-profit or public sector is strongly preferred.

REQUIRED BEHAVIORAL SKILLS & ABILITIES

• Demonstrates passion, commitment, and behavior that are consistent with THC’s Mission, Core Values, and Customer Service Philosophy.
• Demonstrates leadership qualities such as maintaining expectations and energy for positive improvement and results.
• Desires and has the ability to empower direct reports to achieve the agency’s goals and carry out the Mission and Core Values of THC.
• Adapts well to change, and remains professional, respectful, and composed at all times.
• Must be mature, honest, dependable, and accountable.
• Establishes and maintains effective and appropriate relationships and boundaries, and communicates with clients, co-workers, and external parties in a manner that fosters respect and trust.
• Exercises good judgment in using and/or keeping information regarding clients, employees, and THC confidential.
• Works well independently, collaboratively, and as a team member.
• Follows instructions completely and asks for help and/or guidance from supervisors when needed.
• Has good time management skills and is punctual to work, THC meetings, and events.
• Refrain from actions that may result in conflict or may be determined as aggressive, threatening, or violent.
• Take pride in work and perform all assigned duties diligently, efficiently, and effectively.

 

[1] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.