Communications Director

What We Offer

• The initial compensation for this position ranges from $152,737.60 to $187,376.68 annually.
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
• The salary may also vary if you reside in a different location than the location posted.

Benefits We Offer

• Benefits eligibility starts on day ONE!
• We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!
• Employer Paid Long-Term Disability & Basic Life Insurance
• 401K Employer Match up to 4%
• Competitive Time Off Plans (may vary by employment status)
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

JOB SUMMARY:

Monday through Friday, 8am to 5pm, events, on-call as needed for reporters.

The Communications Director develops and implements communication strategies that engage, align and inspire employees across multiple sites with Pacific Clinics' vision, business strategy and culture and drives employees' understanding and engagement on priorities and key initiatives. In addition, in partnership with the chief communications officer and senior director of communications, this role drafts and distributes press releases and develops creative pitches to engage the media. The ideal candidate will have experience managing proactive and reactive communications efforts and a passion for storytelling. This role is a strategic partner, collaborating with regions and administrative roles.

RESPONSIBILITIES AND DUTIES

• Build and lead communication programs to shape employee engagement across the state.
• Develop, nurture and deepen relationships with media in assigned markets, including some of the largest markets in the nation.
• Build relationships with reporters to increase Pacific Clinics' visibility and generate earned and paid media.
• Work across the agency to discover, curate and share compelling stories about our agency, services and people, including partnering with the Marketing function to help drive revenue.
• Participate in crisis communication preparedness activities as backup and support the chief communications officer and senior director of communications in this capacity.
• Develop and manage internal and external communications, including intra- or cross-divisional messages, talking points, press releases, frequently asked questions (FAQs), employee-facing promotional materials, presentations, and articles.
• Serve as co-reviewer and approver for all on-site filming requests and contracts for their assigned region or administrative business line.
• Oversee the production of major print publications, including content management, design, and layout.
• Attend leadership meetings with regional, clinical and program directors to provide communications updates and identify storytelling opportunities. This will position the leadership team internally and externally as subject matter experts and thought leaders.
• Edit and proof confidential and/or agencywide communications.
• Assist with event development and logistics, including promotional videos, flyers, signage, securing media and government officials and special requests.
• Supervise and manage a communications manager and/or communications specialist and review and approve their work.
• Work closely with the chief communications officer, senior director of communications, HRBP and talent acquisition specialist on the entire life cycle of hiring for new positions and backfilling vacant roles.
• Screen resumes and schedule interviews for top candidates for open roles.
• Ensure the timely submission of all performance appraisals, new hire and termination paperwork and other employee status changes within the division, including informing HR of employee leaves of absence, work-related injuries and employee incidents.
• Communicate effectively with a competent and diverse client population and promote favorable interaction with managers, co-workers and others.
• Model Pacific clinics' approach, mission and core values in all communication and correspondence.
• Performs other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements below represent the required knowledge, skill, and/or ability.

ORGANIZATIONAL RELATIONSHIPS/INTERACTION:

Supervise employees and perform supervisor responsibilities by the Clinics' policies, procedures and practices.

Initiate and maintain professional interactions and communication with Clinics' employees and/or others.

The position works as part of a multidisciplinary team and interacts with all organizational employees and management levels, outside auditors, and/or Agency vendors.

Leadership

• Communication Effectively and consistently communicates contract and compliance

directives to employees. Encourages interactive discussions and maintains an open-door policy. Ensures that all employees within the program are properly educated and informed about matters relating to the Agency, program, and division.

• Relationships and Attitude- Models professionalism by maintaining effective working relationships, following all policies and procedures and approaching challenges with a proactive and positive attitude. Also develop strong, trusted relationships with colleagues and customers.
• Attendance- Models good attendance by adhering to their regular work schedule and sometimes working additional or varied hours to accommodate workflow.
• Problem Solving- Ability to analyze problems and implement acceptable solutions.
• Confidentiality- Maintains confidentiality of all business documents and correspondence.
• Employee Development- Identifies opportunities to cultivate leadership among all employees, including developing and enhancing mentoring and communications systems to promote shared learning and best practices among managers.

MINIMUM EDUCATION AND/OR EXPERIENCE

• BA in communications, journalism, or a related field, advanced degree.
• 8+ years of demonstrated progressive experience in public/media relations or communications
• Current and active media relationships in the assigned region; experience in pitching stories to news media.
• Knowledge and experience utilizing Constant Contact, Sprout Social, Google Analytics and Cision; Knowledge of Canva, Adobe Creative Suite and Monday a plus.
• Proficiency with MS Office suite.
• Deep social media experience and an understanding of ways to drive engagement across all major channels.
• Exceptional writing and editing skills, meticulous attention to detail, especially under tight deadlines.
• Notable experience working directly with executive leadership
• Strong interpersonal and analytical skills.
• Flexibility in attending evening and/or weekend meetings or events.
• Excellent verbal and written skills, with excellent grammar.

Must possess a valid CA driver's license and insurance with two years' experience and maintain an insurable driving record under the agency's liability policy.

PHYSICAL DEMANDS:

While performing the duties of this job the employee is frequently required to stand or sit. The employee must use hands to produce records and/or documentation in manual or electronic format. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. Community outreach is also required.

The work environmental characteristics described here are representative of those encountered by an employee while performing the essential functions of this job.

SITE SPECIFICS:

A review of this description has excluded the marginal functions of the position that are incidental to the job performance of the fundamental job duties. All duties and requirements are essential job functions.

TRAINING

Needs to successfully complete all required agency training indicated for this position.

• ------------------------------------------------------------------

Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.