Vice President Sales- Enterprise

Duties and Responsibilities:

• Build and lead the US Enterprise Sales organization
• Manage, coach, and mentor both people managers and independent contributors
• Oversee the strategy and planning for the entire customer lifecycle
• Deliver best-in-class customer retention and growth metrics
• Use a data-driven approach to building pipeline and growth plans
• Translate business objectives into an execution strategy and successfully execute on the strategy
• Engage deeply with our customers; attending QBRs, facilitating thought leadership, and establishing close relationships with executives
• Serve as a brand ambassador for Talkdesk, championing our CX values
• Work closely with Product and Marketing on customer advocacy programs
• Collaborate with the Channel, Marketing and CSM teams to champion the needs of our customers
• Develop deep understanding of the Talkdesk product and the competitive space, with the ability to speak about the Talkdesk platform

Qualifications:

• 10+ years in a customer-facing senior leadership role
• 15+ years in or sales roles
• Experience working for a B2B SaaS company that has scaled successfully through rapid growth
• Excellent people management skills; high empathy and consideration for team morale and individual career progression
• Experience building and scaling world-class teams; experience hiring, onboarding and training
• Understand the development and implementation of large-scale, complex applications
• Experience working for a company that provides a 'mission critical' product
• Experience in roles requiring heavy analytics and excel work
• Experience with Salesforce Service Cloud and Zendesk is preferred