Solutions Consultant, Solutions Engineering
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Job Description
Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!
Our Strategic and High Potential Accounts represent the most vital customers for Sinch, contributing significantly to our revenue and providing the greatest opportunities for organic business growth through our engagement, commitment, and the quality of service offered. To continue building the VIP team serving these customers, we are hiring a Solution Consultant, in the Solutions Engineering group. Reporting into the Head of non-BAU Solutions, the Solutions Consultant is responsible for interfacing directly with all our most important clients, present Sinch solutions to customer opportunities and to form and track customers' requirements as a basis for input to Sinch Product Management. As a Solutions Consultant, you are a product expert. You are a business-minded engineer that will consult with customers before and after they have purchased your product to clarify their needs and demonstrate the solutions your technology can offer.
Working alongside and supporting the individual Account Teams, the Solutions Consultant will act as the communication and translation 'bridge' between customer requirements and solution delivery for all our products. The aim is to improve accuracy in the overall Sinch understanding of what the customer opportunities entail and deliver improved quality and speed to the client. Where possible you will steer the requirements away from 'bespoke' development and into features and functionality already available or ones the wider client base will benefit from.