Salesforce Enterprise Support Specialist

Who We Are: It all starts with purpose.

We are a purpose-driven nonprofit with a dynamic staff culture.

With a meaningful purpose, motivated staff, and excellent benefits, working here is sure to put (or hopefully keep!) a smile on your face. The ADA’s headquarters is located just steps from Chicago’s Magnificent Mile and is easily accessible by public transportation. With more than 400 colleagues, the ADA Staff are some of the most talented people in the Chicago, Washington, D.C., and Maryland areas!

We have been named as a Top Workplace by the Chicago Tribune in both 2019 and 2021 - come join our team!

Job Responsibilities:

As an Association Management System Support Specialist, this individual will be a vital part of our team, dedicated to supplying exceptional support to our Tripartite users through the Salesforce platform and Fonteva AMS frontend. Their ability and passion for AMS and Salesforce, coupled with effective communication and problem-solving skills, will contribute to a high level of customer support and successful user experiences. This collaborative role involves working closely with cross-functional teams across Tripartite to ensure seamless integration and use of our AMS and Salesforce systems. This role requires a combination of technical knowledge, communication skills, and an ability to bridge the gap between business requirements and technical solutions within the context of Salesforce and Fonteva (AMS) platforms.

Must Have:

• BS/BA and 3 years' experience (or 7 years' experience in lieu of degree) in supporting users in an AMS environment, including 1 year of experience in Salesforce
• Experience in conducting training sessions and coaching end users
• Ability to work with customers at all levels of proficiency
• Ability to learn and support systems
• Ability to work collaboratively with both technical and non-technical teams
• Ability to create and maintain clear and comprehensive documentation and virtual training tools
• Excellent customer service, technical Salesforce, communication, and interpersonal skills
• Strong analytical, problem-solving, and organizational skills
• Understanding of technical concepts, tools, and applications within the Salesforce ecosystem
• Understanding of Financial Accounting and financial processes and data structures
• Proficiency in MS Office Suite, Salesforce ecosystem, Fonteva or similar AMS System
• Knowledge of Salesforce Marketing Cloud and/or PowerBI
• Some travel may be required to provide deskside support to state dental societies

Nice to Have:

• AMPscript, SOQL, APEX coding

• Experience Cloud, App Exchange, MuleSoft, Tableau

• Salesforce Administrator certification

• High Road Solutions/Adestra and other email solutions such as Pardot, MailChimp, Constant Contact), Conga, Salesforce Service Cloud

Just a few of the benefits offered to employees:

• Promotes Work/Life Balance
• Remote or Hybrid Work Schedule (2-3 days from home)
• Health insurance/ dental reimbursement plan
• Ample Paid time off
• 401(k) 
• Pension
• Flexible Spending Account
• Life insurance
• Tuition reimbursement
• Paid Parental Leave
• Pet Insurance
• Student Loan Refinance
• 2 days off to work at a charity event of your choice

The ADA values a variety of backgrounds and experiences and is committed to providing equal employment opportunities to qualified job candidates. The ADA is an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment in open positions without regard to race, ethnicity, gender, color, religion, sex, age, marital status, ancestry, citizenship, physical or mental disability, medical condition, veteran status or any other characteristic.

 

The American Dental Association is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at recruiting@ada.org

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.