US Business Analyst - Salesforce Platforms

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: US Business Analyst- Salesforce Platforms

Location: Boston MA or Dallas TX

Position Summary:

The Salesforce Platforms Business Analyst (US) based in Boston office, is a key member of the Global IT Commercial & Digital team, focused on driving business value through Salesforce platform capabilities across the United States market. This role supports Commercial, Medical, and Marketing stakeholders by identifying opportunities, gathering requirements, and delivering scalable Salesforce-based solutions aligned with business goals and regulatory standards.

As a strategic liaison between US-based business teams and IT, this role ensures the effective design, implementation, and optimization of Salesforce platforms-primarily Sales Cloud, Service Cloud, Marketing Cloud, and associated applications. The Business Analyst will collaborate closely with Salesforce Product Owners, Architects, Admins, and external partners to enable successful project delivery and continuous platform innovation.

Key Responsibilities:

1. Salesforce Strategy & Business Requirement Definition

• Gather, analyze, and translate US business needs into detailed Salesforce platform requirements and user stories.
• Lead discovery and solution workshops with stakeholders from Commercial, Field Sales, Customer Support, and Marketing teams.
• Recommend platform enhancements and features to support customer engagement, automation, and business effectiveness.
• Ensure alignment with global Salesforce platform strategy and enterprise architecture standards.

2. Platform Enablement & Optimization

• Serve as a subject matter expert on Salesforce ecosystem components, including Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud and AppExchange tools.
• Support feature configuration, user onboarding, change management and training for new Salesforce capabilities in the US.
• Identify and promote reuse of global assets, data models, and process templates.
• Collaborate with IT and Salesforce Support teams to resolve platform issues and implement enhancements.

3. Project Delivery & Stakeholder Management

• Manage the full lifecycle of Salesforce-related projects in the US: from business case through delivery and adoption.
• Coordinate with cross-functional teams to validate requirements, perform testing, secure approvals, and ensure timely launches.
• Provide clear communication, documentation, and status reporting to business stakeholders and IT leadership.
• Ensure solutions meet compliance requirements (e.g., HIPAA, GDPR) and adhere to industry best practices.

4. Data & Insights

• Work with CRM and Analytics teams to ensure data integrity, reporting accuracy, and KPI tracking across Salesforce solutions.
• Support setup and optimization of dashboards, reporting tools, and campaign analytics.
• Contribute to data flow design between Salesforce and adjacent platforms (e.g., ERP, DAM, marketing automation).
• Experience in designing or collaborating on Data Models for digital initiatives within Salesforce Data Cloud.

5. Governance, Compliance & Best Practices

• Maintain documentation including business process maps, platform playbooks, training guides, and onboarding materials.
• Ensure adherence to IT governance and change management processes.
• Act as a champion for process simplification, automation, and end-user experience enhancement.
• Contribute to the evolution of Salesforce governance and the creation of a US Salesforce Center of Excellence.

6. Support with local US requirements the creation of a global Salesforce Centre of Excellence (CoE)

• Align the local market with CoE company's business strategy and digital transformation goals.
• Enforce consistent development standards, release management, and deployment strategies to US region.
• Supporting Salesforce DevOps global process (CI/CD pipelines, automated testing) evolution.

Minimum Education, Knowledge and Skills:

Technical Expertise

• 5+ years of experience as a Business Analyst or Salesforce Consultant in IT, CRM, or Commercial domains.
• Proven experience working with Salesforce Sales Cloud, Service Cloud, Data Cloud and/or Marketing Cloud in a business-facing capacity.
• Familiarity with Salesforce integrations, automation tools (e.g., Flow, Process Builder), and AppExchange products.
• Understanding of Agile delivery models, user story development, and backlog grooming.
• Experience in regulated industries (e.g., Pharma, Life Sciences) is highly desirable.
• Differential: Salesforce Certified Business Analyst & Salesforce Administrator certification credential.

Soft Skills

• Strong analytical, facilitation, and documentation skills.
• Excellent verbal and written communication; able to interact effectively with technical and non-technical stakeholders.
• Proactive problem-solver with attention to detail and a continuous improvement mindset.
• Able to manage multiple priorities and adapt in a fast-paced, global matrix organization.

Language Skills

• Fluent in English (required).

What we offer in return

• A great work environment with an inspiring work ambiance
• Growth and development possibilities
• An excellent benefits program starting day one
• Pension program after one year of service (company contribution of up to 10%)
• Tuition Reimbursements
• Service awards program

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team

Our people make a difference

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.