Trust Specialist I/Ii

Essential Functions

Trust Specialist I

Account Maintenance: 50%

• Manage daily cash flow, request securities trades from Investments team and/or initiate money market and cash transfers to avoid overdrafts as needed
• Process daily mail and recommend action on items received to assigned Trust Officers.
• Perform system maintenance including account master and interested party updates as needed.
• Update pending disbursements and related records for invoices and distribution requests.
• Review prior day transactions for accuracy and advise Trust Officer of any discrepancies.
• Perform routine account file maintenance including imaging, paper filing, research and retrieval.
• Act as liaison between Trust Officers and Trust Operations on issues related to account maintenance and transactions.
• Direct calls and requests to appropriate Trust Officer.

Account Administration: 40%

• Perform research in response to customer inquiries, including drafting routine correspondence on behalf of Trust Officer.
• Prepare required backup documentation for annual account reviews and provide to Trust Officer.
• Set up various types of accounts, close accounts and perform related follow-up.
• Prepare required forms for reporting to Trust Operating Committee for account acceptance, opening, and closing as requested by Trust Officer.
• Process deposits and disbursements from accounts and track for timely receipt of required contributions.
• Request trade recommendations from Investments team on behalf of Trust Officer as necessary.
• Monitor completion of investment transactions for non-managed account transaction requests, including obtaining written confirmation of verbally directed trades.
• Provide responsive client service in support of Trust Officer, by handling incoming telephone calls and responding to client inquiries as needed.
• Perform research required for various Trust Operating Committee reports.

Non-Essential Functions: 10%

• Maintain orderly workflow in the absence of assigned Trust Officer.
• Perform special projects and research as assigned.
• Perform other duties as assigned

Trust Specialist II

Account Management: 30%

• Independently administer a basic account load of Personal Trust, Agency, qualified Retirement Plan and IRA accounts as assigned by management.
• Act as primary relationship manager with clients and third party vendors for assigned accounts.
• Ensure assigned accounts' transactions and activities are in compliance with governing document, applicable laws and department policy.
• Perform oversight and ensure creation and filing of appropriate tax documents for assigned accounts.
• Complete entire annual account review process for assigned accounts including preparation of back up documentation, cash flow analysis, review of governing document, review of transactions, etc.

Account Maintenance: 30%

• Initiate paperwork and ensure follow-up for written approval from co- trustees or authorized representatives when required.
• Manage daily cash flow, request securities trades from Investments team and/or initiate money market and cash transfers to avoid overdrafts as needed.
• Process daily mail and recommend action on items received to assigned Trust Officers.
• Perform system maintenance including account master and interested party updates as needed.
• Complete account opening and closing processes as necessary, updates to trust accounting system.
• Update pending disbursements and related records for invoices and distribution requests.
• Review prior day transactions for accuracy and advise Trust Officer of any discrepancies.
• Perform routine account file maintenance including imaging, paper filing, research and retrieval.
• Act as liaison between Trust Officers and Trust Operations on issues related to account maintenance and transactions.
• Direct calls and requests to appropriate Trust Officer.

Account Administration: 30%

• Recommend strategies for problem resolution to Trust Officers and implement changes as needed.
• Perform research in response to customer inquiries, including drafting routine correspondence on behalf of Trust Officer.
• Prepare required backup documentation for annual account reviews and provide to Trust Officer.
• Set up various types of accounts, close accounts and perform related follow-up.
• Prepare required forms for reporting to Trust Operating Committee for account acceptance, opening, and closing as requested by Trust Officer.
• Expand client relationships and develop a thorough understanding of client needs.
• Process deposits and disbursements from accounts and track for timely receipt of required contributions.
• Request trade recommendations from Investments team on behalf of Trust Officer as necessary.
• Monitor completion of investment transactions for non-managed account transaction requests, including obtaining written confirmation of verbally directed trades.
• Correspond with third party vendors such as TPAs, QRP Record-keepers, attorneys, CPAs, realtors, etc. in support of Trust Officer.
• Assist Trust Officers with completion of annual reviews as requested, including preparation of back up documentation, cash flow analysis, review of governing document, review of transactions, etc.
• Provide responsive client service in support of Trust Officer, by handling incoming telephone calls and responding to client inquiries as needed.
• Perform research required for various Trust Operating Committee reports.

Non-Essential Functions: 10%

• Perform other duties as assigned.

Minimum Qualifications:

Education:

Trust Specialist I & II - Associates degree in accounting, business administration, or related field; or an equivalent combination of education and experience.

Experience:

Trust Specialist I - Two years of experience in an administrative support role.

Trust Specialist II - Two years of experience as a Trust Administration Specialist or equivalent.

Licenses and Certifications:

Trust Specialist II

• ASPPA or ABA Certification or Credential in Trust Administration preferred.
• Qualified Retirement Plans or IRAs preferred.

Knowledge, Skills and Abilities:

Trust Specialist I:

• Knowledge of modern office administration methods and practices.
• Skill operating a personal computer including word processing, spreadsheet and presentation software
• Basic mathematical calculation skills

Trust Specialist II (in addition to the skills listed for Trust Specialist I above):

• Comprehensive understanding of trust operating system and operational processes utilized by Department.
• Knowledge and understanding of general trust and/or Qualified Retirement Plan and IRA administration principles.

Physical Requirements: Ability to stand, bend, stoop, sit, walk, twist and turn. Ability to lift up to 15 pounds occasionally. Indoor office work environment with a majority of time sitting at a desk.

Compensation:

The hiring range for this position is to $22.00 to $33.00 per hour. The compensation offered will fall within this range, commensurate with the candidate's applicable experience, education and skills.